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ICT Technical Officers

1 month ago

Nairobi, Nairobi Area, Kenya Siginon Group Full time

At Siginon Group, our determination to achieve our vision of being Africa's world class logistics company is the driver of everything we do.

We are proactively designing systems and processes that ensure operations excellence and peace of mind for our customers

JOB PURPOSE

Reporting to the ICT Infrastructure & Service Manager, the job holder will be responsible for providing technical assistance and support related to computer systems, hardware, or software.

Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions

RESPONSIBILITIES:
Serve as the first point of contact for employees seeking ICT technical assistance.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided.

Direct unresolved issues to the next level of support personnel / service provider and follow up to ensure resolution.

Provide excellent customer service to IT users.

Record events and problems and their resolution in logs and follow up with customers to ensure issues have been resolved.

Follow-up and update customer status and information.
Analyze call logs to spot trends and underlying issues.

REQUIREMENTS
Education, Professional Qualifications & Work experience

Bachelor degree in Information Technology
2 – 3 years' work experience in IT Support role
Professional Certifications

Skills & Competencies

Excellent Planning & Organizing/Work Management Skills.
Excellent communication and interpersonal skills.
Excellent Teamwork/Collaboration ability.
Excellent IT Technical Skills
Customer & Quality Focus
High level of integrity.

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