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Field Engineer
Found in: beBee jobs KE - 2 weeks ago
Malindi, Kilifi, Kenya
SunCulture Kenya Ltd
Full time
About the role:
- Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers.
Key Responsibilities:
Project Management
- Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
- Contacting clients to set preferred dates and installing the products within the set timelines.
- Proper time management to ensure all projects assigned are achieved within the timelines set
Risk Management
- Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads
- Communicate and mitigate any risk factors that are encountered in the field by various engineers.
- Carrying out technical surveys and submitting the reports to the engineering team leads
- Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
- Mentoring and in-field training of new engineers
- Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
- Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
- Filling and syncing Job Submission FormsJSFs in the app sheet within the same day the installation/after-sale is done
- Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
- Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge and working closely with the after-sales department to ensure quick resolution of after-sale issues.
- Advise and provide recommendations to clients on products that would work best for them during technical surveys
- Do a minimum of 2 installations in a day.
- Achieve a mean Turn Around Time of under 2 days for jobs done
- Achieve a mean app adherence of 100% of all the jobs done
Does this sound like you?
- Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
- 2+ years of experience with solar grid pump systems and irrigation systems management
- Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
- Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
- An independent thinker who is able to thrive in a fast-paced dynamic environment.
- In-depth knowledge of the industry and current trends adaptable for SunCulture
- Be organized and be an expert in time management
- An agile trainer capable of training and being trained and be very resilient and flexible
- Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
- Able to work in a dynamic environment with immense pressure and meet deadlines
- Comfortable with ambiguity and able to plan, be organized, and meet deadlines
- Proactive, collaborative, organized, curious, problem solver with a "can-do" attitude