Job Summary: The Group Pension Analyst will be responsible for implementing the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients.

The Group Pension Analyst will be responsible for implementing the customer retention and communication strategy by ensuring optimal client service is provided to direct and intermediate clients. This role requires a strong understanding of pension management processes and systems, as well as excellent organizational and stakeholder management skills.

• Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes.
• Ensure proper client on-boarding to support data accuracy.
• Monitor contributions and raise reminders to customers.
• Periodically generate statements for customers.
• Update the annuities register with customer details and set up payment schedules (rules) on the system.
• Auto reconcile membership data in the system against contribution schedule.
• Generate statements to the trustees/sponsor/Scheme members.
• Facilitate registration of the schemes by RBA.
• Evaluate withdrawal application and confirm benefits due.
• Process withdrawal request and generate payment file.
• Data cleaning and verification for new schemes loading and monthly updates.
• Constantly liaise with service providers such as scheme custodians, Finance department and investment managers to ensure that set timelines are achieved in relation to compensation of member benefits.
• Maintain records of contributing members, deferred and current pensioners, provision of annual statements, registration of Scheme with Retirement Benefits Authority (RBA) and Income Tax (KRA).

• Bachelor's degree (insurance option preferred)
• Professional qualification in Insurance (ACII or AIIK) or Professional qualification in pension management
• At least 2 years' experience in the insurance industry
• Understanding and knowledge of pension management processes and systems
• In depth understanding of insurance operations and concepts
• Knowledge of insurance regulatory requirements
• Knowledge of pension administration industry and concepts
• Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements
• Demonstrable commercial and financial management experience
• Effective business management skills
• Excellent organizational and stakeholder management skills

Liberty Life is a leading insurance company that provides a range of financial services to individuals and businesses. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

If you meet the above requirements, please forward your application and updated CV to the HR department by the specified deadline. Clearly state the job title on the subject line.