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Application Specialist – Customer Experience Systems
4 months ago
ABOUT THE COMPANY
KCB Bank Group is East and Central Africa's oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.
JOB SUMMARY
Job Requirements Bachelor's Degree Information Technology, Computer Science, or a related disciplineProfessional Qualifications MOUS/ MCP/ MCSE /MCITP/MCTS/A+ AAExperience: 2 years- Customer experience systems deployment and support: 2 years- Knowledge of sever Operating Systems and related network protocols: 1 years
RESPONSIBILITIES
•Backend administration of CX Systems – Cisco PCCE, ZOOM Calrec, PCS IVR and Wallboard UCM –Cluster3 and Customer Analytics System.
•Dynamics CRM administration – License Management, Service Uptime, Reports Management and Workflow Maintenance
•Coordinating and working with applications vendors for escalations, upgrades, health checks and maintenance reviews for CX systems.
•Planning and budgeting for system related requirements
•Perform work in compliance within specified security and warranty requirements
•Perform and participate ongoing performance tuning, required upgrades and resource utilization as required.
•Create and maintain documentation as it relates to system configuration, mapping, and processes
•Planning and Organizing DR test exercises
•Planning, Scheduling and organizing of monthly Service review meetings with system vendors
REQUIRED SKILLS
Project management, Architectural planning and design, Technical support, Software architecture, Team leadership
REQUIRED EDUCATION
Bachelor's degree