See more Collapse

Reservations Agent

2 months ago

Nairobi, Nairobi Area, Kenya Marriott International Full time

ABOUT THE COMPANY

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities

JOB SUMMARY

PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None

RESPONSIBILITIES

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

REQUIRED SKILLS

Customer service, Communication

REQUIRED EDUCATION

Diploma, Associate's degree

We have other current jobs related to this field that you can find below

  • Reservations Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Radisson Hotel Group Full time

    Radisson Hotel Group is one of the world's largest and most dynamic hotel groups with seven distinctive hotel brands with more than 1,100 hotels in destinations around the world.TASKS, DUTIES AND RESPONSIBILITIESMAXIMISES HOTEL REVENUE AND GUEST SATISFACTIONGreets guests over the phone in a friendly, courteous manner. Records reservation information...

  • Reservations Agent at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Marriott Full time

    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. MarriottSUMMARYProcess all reservation...

  • Reservations Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Marriott Full time

    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. MarriottSUMMARYProcess all reservation...

  • Reservations Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.SummaryThe incumbent of this position is responsible to materialize the maximum number of requests and reservations.Key Responsibilities Review daily reservation accuracy, rate...

  • Reservations Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time

    ABOUT THE COMPANYFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and...

  • Reservations Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesRole Overview Purpose: To maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations' team.Summary of Responsibilities: To supervise and...

  • Reservations Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Accor Hotels Full time

    JOB SUMMARYTo maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations' team.QualificationsBachelors degree in Hotel Management or related field.Minimum 3 years' experience in a similar position.Comprehension of technical and managerial applications of Reservation...

  • Reservations Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Accor Hotels Full time

    JOB SUMMARYTo maximize Hotel revenue by identifying and accurately recording guest needs and special requests, and conducting continues trainings for Reservations' team.QualificationsBachelors degree in Hotel Management or related field.Minimum 3 years' experience in a similar position.Comprehension of technical and managerial applications of Reservation...

  • Reservations Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Flexi-Personnel Full time

    Flexi Personnel Ltd is a leading HR Company established in 2008. We are renowned for our exceptional services like Headhunting, HR Outsourcing, and Psychometric Assessments. What sets us apart as a Recruitment and Outsourcing Agency in Kenya and Africa is our client-centric approach and commitment to delivering tailored solutions. Job Purpose: The...

  • Reservation Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Micato Safaris Full time

    Reporting to the Reservation Manager, the primary responsibility is to handle reservations for guests and incoming calls in a professional and friendly manner at a leading Luxurious Tour Company.Duties & ResponsibilitiesIssuing hotel vouchers and arranging reservations for local and international toursFollowing up on booking confirmationReconfirming guests'...

  • Reservation Officer at

    1 week ago

    Nairobi, Nairobi Area, Kenya Micato Safaris Full time

    For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure).SummaryReporting to the Reservation Manager, the main role for this position is making and confirming reservations for guests, handling incoming calls to the reservation department in a...

  • Training Reservations Officer at

    1 week ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya.Job SummaryWe are seeking a detail-oriented and organized Training Reservations Officer to facilitate the smooth operation of our training programs. This role involves coordinating with clients, handling inquiries from clients...

  • Reservation Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Micato Safaris Full time

    For every guest who travels with us, we send a child to school. Just another reason to travel with the nine-time #1 World's Best Safari Outfitter (Travel + Leisure). Travel+Leisure wrote that Micato treats guests like "well-loved, out-of-town relatives."Duties & Responsibilities Issuing hotel vouchers and reservations arrangement of local and international...

  • Training Reservations Officer at

    3 months ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Travel Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Complete Solutions Insurance Brokers Limited Full time

    Complete Solutions Insurance (CSI) Brokers Ltd is "Your 1 Stop Insurance Solution" for all your Insurance needs.Job briefWe are looking for a passionate Travel Agent who will cooperate with clients to determine their travel needs and advise them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations based on their needs...

  • Customer Excellence Center Agent

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both...

  • Customer Excellence Center Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    To play a vital role, liaising with our customers in an endeavour to provide Superior Quality Customer Excellence and Support always so as to acquire and retain our customers. Responsible for carrying out Reservations/Ticketing & Sales, as well as promote KQ Products/Services.Detailed DescriptionProviding personalized Customer Service to both...

  • Royal Service Agent

    1 month ago

    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories highSummary Fairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel...

  • Ticket Agent at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.SummaryThe Ticketing Officer is responsible for managing ticket sales, processing reservations, providing excellent customer service, and ensuring accurate and timely ticket...

  • Ticket Agent at

    1 month ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.SummaryThe Ticketing Officer is responsible for managing ticket sales, processing reservations, providing excellent customer service, and ensuring accurate and timely ticket...