Head of Agency

4 weeks ago


Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time
Seeking experienced professional to lead agency and branch network, driving business growth, operational efficiency, and strong relationships with partners and managers. Head of Agency & Branch Network Job Description: Responsible for overseeing and managing the agency and branch network, developing and executing strategies to expand the network, drive business growth, ensure operational efficiency, and maintain strong relationships with agency partners and branch managers. Key Responsibilities: • Strategy:
  • Develop and implement a strategic plan to expand the agency and branch network, identifying potential locations, target markets, and growth opportunities.
  • Identify and pursue business development initiatives to increase market share, attract new agency partners, and drive revenue growth through the agency and branch network.
  • Identify and capitalize on opportunities to expand the agency and branch network. Oversee the recruitment, training, and development of agents and branch managers.
• Operational:
  • Oversee the day-to-day operations of the agency and branch network, ensuring compliance with operational guidelines, policies, and regulatory requirements specific to the insurance industry.
  • Monitor the performance of agency partners and branch managers, review key performance indicators (KPIs), and provide guidance and support to improve productivity and achieve targets.
  • Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive sales through the agency and branch network.
• Corporate Governance:
  • Ensure compliance with insurance regulations, internal policies, and ethical standards across the agency and branch network. Implement governance frameworks and monitor adherence to risk management and compliance procedures.
  • Implement processes and systems to improve operational efficiency, streamline workflows, and enhance customer service within the agency and branch network.
• Leadership & Culture:
  • Provide leadership and guidance to agency partners, branch managers, and the network team, fostering a culture of collaboration, innovation, and high performance.
  • Build and maintain strong relationships with agency partners, branch managers, and other key stakeholders to promote a positive and productive working environment.
  • Stay informed about and strictly adhere to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable to your industry.
Key Skills and Competencies: • Risk Assessment and Mitigation • Team Leadership and Development: Lead and develop a high-performing team. • Reporting and Communication: Prepare and deliver comprehensive reports, presentations, and updates to senior management and key stakeholders on the progress, outcomes, and impact of the Business • Network Growth: Expand the agency and branch network by attracting new partners, opening new branches, and increasing market penetration. • Business Performance: Achieve revenue targets, profitability goals, and other performance objectives for the agency and branch network. Academic Qualifications: • Bachelor's degree in business administration, Finance, or a related field. Master's degree is a plus. Professional Insurance Qualification: Relevant Experience: • Minimum of 8 years of experience in sales and distribution within the insurance industry, with at least 4 years in a management role overseeing agency and branch networks.
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