CRM Officer at

1 month ago

Nairobi, Nairobi Area, Kenya Amref Kenya Full time
Amref Health Africa in Kenya is the country programme office of Amref Health Africa, Africa's largest International Health NGO. This is the largest and oldest country programme in Africa with an average annual budget of USD 40million.

JOB PURPOSE

The CRM Officer will specialise in customisation of Microsoft Dynamics CRM and aid in the current implementation of the global CRM that spans across all Amref offices in Africa, Europe and North America.

The role will join a team of CRM implementors, both internal and external and is expected to expedite the completion of implementation and ensure a sustainable maintenance of the CRM that matches or exceeds user expectations

PRIMARY RESPONSIBILITIES

KEY AREA ACTIVITIES
Implementation (40%)

Lead in development of approved changes in the CRM.
Support junior developers in the development of approved changes in the CRM.

Maintain code hygiene and change tracking for all versions of additional CRM development, ensuring that each changeset is well documented, backed up and retrievable on request.

Lead the documentation of the CRM; technical, comprehensive user guide and abridged versions for different user of the CRM.

Provide periodic reports on the status of the CRM with regards with the implementation of changes and maintenance of the existing setup.

Work with the portals team to extend the functionality of the CRM from the core to the portal as may be required.

Data (30%)

Design and lead data migration from the legacy to the global CRM for instances that require data migration.

Ensure that data integrity is protected as per the signed data processing agreement with the respective Amref offices, applicable data protection laws and Amref's data protection policy.

Oversee data governance for the CRM which includes but is not limited to:

Data standards
Data audit
Data structures
Reporting


Work with the data team to provide schemas for use in developing dashboards for the CRM consumers in the business intelligence platform (Qlik).

Prepare reports from available toolsfor use by various stakeholdersto the CRM.

Planning (20%)

Understand the service needs of a client/customer (internal or external) and actively focus on anticipating and meeting the needs in a timely and appropriate manner.

Plan and ensure execution of CRM design is effective and has a seamless delivery.
Design the support structure of the CRM to the service delivery team as first line support.
Participate in the annual planning for the CRM implementation in line with the organisation strategy.
Design features in the CRM based on approved change plans.
Liaise with stakeholdersto ensure availability of required resourcesfor any additional features in the CRM.
Advise on the setup and future of the CRM from a business and technical perspective.

User Support (10%)

Support users in on-boarding and use of the CRM.

Acts as a technical backstop in resolving issues related to CRM as escalated by either the service delivery team or system developers.


REQUIRED QUALIFICATIONS
Education and Professional Qualifications

Bachelor's degree in IT, Computer Science, or related field
Certification on Dynamics CRM systems is an added advantage

Required Qualifications and Experience

Minimum of 3 years' experience in the development of an enterprise level Microsoft Dynamics
CRM – both on premise and on cloud
Minimum of 2 years' experience in leading Microsoft Dynamics CRM implementation
Experience in design and implementation of Microsoft Dynamics CRM
Experience in implementing in a multicultural setup, preferably cross-continental setup
Experience in descriptive and predictive data analytics
Experience in implementing a CRM for a non-profit organization, with a bias in fundraising is an added advantage

Knowledge, Skills and Competencies

Knowledge in databases, especially Microsoft SQL Server
Thorough understanding of how business intelligence systems/data (PowerBI or Qlik) connect with
Dynamics data
Excellent presentation and communication skills
Strong oral and written communication skills
Good interpersonal skills
Analytical mind with strong problem-solving skills
Integrity
Patience
Ability to withstand intense peak periods

Required languages:
English (Spoken: fluent | Written: fluent)

  • Customer Experience Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Job Summary As a Customer Experience Officer, you will provide phenomenal customer experience at the NCL Head office. In this role, you will interact with our clients one-on-one daily, provide customer service and use consultative techniques to retain customers. You will be working with and through others, building and maintaining relationships and working...

  • Senior Political Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Information Systems Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Administrative Officer at

    3 days ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations Support Services ManagerThe United Nations is looking for a Support Services Manager to provide administrative services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat) in Kenya. The role involves managing and implementing various support services for UN staff and facilities in...

  • Associate Project Officer at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Marketing Officer Job at St John Ambulance

    1 month ago

    Nairobi, Nairobi Area, Kenya Staffrite Full time

    St. John Ambulance is an international humanitarian Organization and is a foundation of the Order of St. John. St John Kenya is a charity established by St John Ambulance of Kenya Act Cap 259 for the purposes of, among other things, offering relief to the injured and sick people without discrimination through its first aid and health programs.St John...

  • Business Development Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Administrative Assistant at United Nations Office at Nairobi

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Field Officer-Agri at

    1 month ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Full time

    Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries.SummaryThey are seeking to hire Field Officers to assist with...

  • Voice Branch Officer

    1 week ago

    Nairobi, Nairobi Area, Kenya Standard Bank Group Full time

    ABOUT THE COMPANYStandard Bank Group is a financial institution that offers banking and financial services to individuals, businesses, institutions and corporations in Africa and abroad.JOB SUMMARYMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Private Banking3-4...

  • Conference Affairs Officer(Project Post) at United Nations Office at Nairobi

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Operations Officer(Systems and Tech) at

    1 month ago

    Nairobi, Nairobi Area, Kenya Namati Full time

    Namati is dedicated to placing the power of law in the hands of people. For billions of people around the world, the law is broken.SummaryThe right person for this role is meticulous in their attention to detail, thorough, and sees tasks through to 100% completion. They are proactive and have strong problem-solving skills. At the same time, they are customer...

  • Information Systems Officer at United Nations Office at Nairobi

    1 month ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi (UNON) Full time

    United Nations and regional organizations; provides administrative and other support services to the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UN-Habitat); provides joint and common services to other organizations of the United Nations system in Kenya, as applicable; and manages and implements the...

  • Business Development Officer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Lucent Insurance Brokers Full time

    ABOUT THE COMPANYLucent is transforming the very business model of insurance. By injecting trust and transparency into an industry that often lacks both, we are reimagining the insurance experience.We provide easy to understand/simple digital insurance solutions to enable new ways for people like you to live, work, and move.JOB SUMMARYThe Business...

  • Physical Security Officer

    3 weeks ago

    Nairobi, Nairobi Area, Kenya United Nations Office at Nairobi UNON Full time

    ResponsibilitiesProvides substantive inputs in the designing of the physical security environment and the UN's security and operational responses. Using analytical techniques and collaborative team research, supports planning and ensure awareness of the current trends to enhance or adjust security programmes. Maintains continuing lines of communication with...

  • Business Development Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya JardineHR Consultants Full time

    We provide professional Human Resources consulting and services to organizations of all sizes. Our differential value continues to be being an efficient and flexible company, which allows us to provide a personalized service tailored to each client.Job SummaryDriving revenue growth, expanding our client base, and enhancing our market presence. The ideal...

  • Branch Relationship Officers

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Family Bank Kenya Full time

    ABOUT THE COMPANYFamily Bank became a fully-fledged commercial bank in May 2007. The Bank is regulated by the Central Bank of Kenya (CBK) and is also regularly inspected using CAMEL ratings which look at Capital, Assets, Management, Earnings and Liquidity. The bank is a member of the Deposit Protection Fund (DPF) meaning that customers' deposits are...

  • Country Grants Officer

    1 month ago

    Nairobi, Nairobi Area, Kenya Jesuit Refugee Service (JRS) Full time

    Jesuit Refugee Service (JRS) is an international Catholic organisation with a mission to accompany, serve and advocate on behalf of refugees and other forcibly displaced persons. JRS undertakes services at national and regional levels with the support of an international office in RomeSummaryThe main responsibilities of the positionThis position is...

  • Business Development Officer at

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, KenyaJob SummaryAs a Business Development Officer at Oplos Marketing and Media, you will play a pivotal role in driving business growth and expanding our client portfolio. You will be responsible for identifying new business...

  • Sales Agronomist at

    1 month ago

    Nairobi, Nairobi Area, Kenya Synnefa Full time

    We are a team of passionate minds working together to create lasting solutions to challenges faced by farmers. Working together with farmers; We do this by partnering with farmers to provide them with affordable modern farming solutions to increase efficiency and improve productionAbout the Role:We are seeking a dedicated and energetic Sales Agronomist with...