User Operations Assistant at

4 weeks ago

Nairobi, Nairobi Area, Kenya Transsion Full time
Transsion Holdings is a Chinese manufacturer of mobile phones based in Shenzhen.

It was the largest smartphone manufacturer by sales in Africa in 2017, and also sells mobile phones in the Middle East, Southeast Asia, South Asia, and Latin America.

Its brands include phone brands such as Itel, Tecno, Infinix; after-sales service brand Carlcare; and accessories brand Oraimo. It manufactures phones in China, Pakistan, Ethiopia, Bangladesh and recently in India.

Responsibilities:

Community Growth:

Contribute to the development and execution of strategies to cultivate and engage online and offline communities across universities and different interest groups.

Assist in researching and identifying key university and interest group communities relevant to our target audience.
Develop and implement content-based engagement activities tailored to engage specific communities. Assist with the implementation of online and offline events targeted towards relevant communities.
Analyze community engagement metrics and report progress to the User Operations Manager

Event Sponsorships:
Research and identify potential sponsorship opportunities at events aligned with our target audience and community focus.
Assist with the execution of sponsorship proposals and presentations
Assist with tracking and measuring the effectiveness of event sponsorships in achieving brand awareness goals.

General Support:
Assist the User Operations Manager with various tasks related to user onboarding, engagement, and retention efforts. Basic knowledge on social media to engage offline event with online channels.
Research and analyze user data to identify trends and opportunities for improvement.
Maintain user-related documentation and processes.

Qualifications:
Bachelor's degree in a relevant field (e.g., Marketing, Communications, Business Administration) or equivalent experience.
Strong understanding of online and offline community management principles
Experience with social media marketing and content creation.
Excellent research and communication skills.
Proficient in project management tools and data analysis methods.
Ability to work independently and manage multiple tasks simultaneously
Strong organizational skills and attention to detail.
Passion for building and engaging with communities.
Knowledge of the Kenyan university landscape and different interest groups (a plus)
Experience with event sponsorship management (a plus).

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