Head, Claims Processing at

1 month ago


Nairobi, Nairobi Area, Kenya Trident Insurance Company Full time
Trident Insurance Company Limited is incorporated in Kenya and licensed to transact General Insurance business. It was licensed and began full operations in 1982.

Trident Insurance has a team of highly qualified, dynamic and experienced staff who offer professional and personalized insurance services efficiently.

Summary

JOB REF TICL/002/2024
Job Purpose

Managing and implementing the Company's general business claims strategy to achieve the company's mission of providing quality insurance and financial services through customer centricity culture and speedy settlement of claims through formulation, implementation, budgeting, people management, expense control, quality control and service to both internal and external customers.

Job specification

Managing of claims at the individual and portfolio level, to optimize expenditure and achieve high levels of satisfaction to all stakeholders through high quality claims management
and complaint resolution.

Driving a positive brand image to our customers by executing the Company's culture of professionalism, integrity, effectiveness and dynamic attitude.

Implementing plans and initiatives to increase customer satisfaction and retention through formulating, documenting and executing claims strategies.
Implementing the company's '' Customer centricity'' policy by developing initiatives that ensure customer satisfaction through consistent engagements.

Managing and monitoring claims portfolios to optimize performance by ensuring regular reviews as required by the company's claims' controls and standards.

Advising Reinsurance and finance departments of any material claims as set out in our business treaties, protocols and procedures and liaising with Reinsurance and Legal departments for effective recoveries.

Contributing towards the business development strategy by attending Broker/ client meetings to articulate the Company's claims' philosophy handling and customer excellence.

Colleting the analyzed reports of potential or existing insured's claims experience and claim trends that have the potential of impacting on profit and loss account of the company.

Approving and/or recommending claims for settlement/ repudiation in line with the terms and conditions of the insurance policies and financial authority, and having a thorough knowledge of industry regulations /changes for compliance and the company's claims and underwriting control standards.

Ensuring customer service by managing strong relations with Brokers and Client's in line with Company's strategic objectives.

Talent management including coaching, mentoring, developing, motivating, training and evaluating staff in the claims hub to achieve highest levels of performance.

Preparing, monitoring and reporting of the claim's hub budgetary allocations.
Leading and managing the claim hub related company communication.
Identifying, implementing and benchmarking best practices in management

Person Specifications, Skills & Competencies
For appointment to this position, a candidate must have:

Bachelor's Degree in a Business-related field from a recognized institution;
Master's degree in business management (as an added advantage)
Professional qualification in insurance field; AIIK, ACII or Diploma - IIK,
Professional qualifications in CPA, CFA, ACCA or ACA will be an added advantage
Minimum of five (5) years' relevant experience.
Proficient in Microsoft office suite.
Work management skills
Good administrative skills
Excellent customer service skills
Negotiation skills
Time management skill & Excellent communication skills
  • Claims Intern

    1 week ago


    Nairobi, Nairobi Area, Kenya Absa Group Ltd Full time

    JOB SUMMARYJob DescriptionEnsure that the allocated claims processes are performed within the time frames as agreed with clients, brokers, and other departments to ensure service delivery.Ensure that service providers fee notes, invoices and Discharge vouchers are settled within the set TATs.Review the performance of the service provider semiannually and...

  • Claims Manager at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Capex Life Assurance Kenya Full time

    Founded in 2000 with headquarters in Lagos, Nigeria, Capital Express Assurance has grown over the years to become one of the biggest life insurers in West Africa and has made the extra step to add Eastern Africa region to its global footprint. Operating as Capex Life Assurance in Kenya, we operate as a specialist life insurance company, with our major...

  • Claims Assistant at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Incourage Full time

    Simplifying insurance access and distribution for insurance agencies.About the Claims Assistant Role This role involves filing and processing claims into the company's system, gathering and organizing files for audits and corresponding with insured individuals about obtaining the information necessary to file claims correctly. The job holder is expected to...

  • Claims Assistant

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Incourage Full time

    ABOUT THE COMPANYTo encourage and increase the players in the insurance industry by building a No.1 platform where anyone can easily purchase and sell insurance products in Africa. JOB SUMMARYThis role involves filing and processing claims into the company's system, gathering and organizing files for audits and corresponding with insured individuals about...

  • Claims Analyst at

    1 month ago


    Nairobi, Nairobi Area, Kenya Britam Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and MalawiJob Purpose:Reporting to the Claims Manager, the incumbent will be responsible for customer...


  • Nairobi, Nairobi Area, Kenya Cigna Full time

    Cigna is a global health service company, dedicated to improving the health and well-being of the people they serve. With nearly 40,000 employees catering to over 80 million customer relationships worldwide. YOUR ROLE Execute basic technical, administrative, or operational Claims tasks. Process paper and/or electronic claims from Healthcare Providers. ...


  • Nairobi, Nairobi Area, Kenya Jubilee Insurance Full time

    Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job RefNo:JHIL080Role PurposeThe job holder...


  • Nairobi, Nairobi Area, Kenya Britam Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.Job Purpose:To effectively process medical claims by verifying and updating information about...


  • Nairobi, Nairobi Area, Kenya Cigna Full time

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world.Main Duties / Responsibilities A medical claims processor validates the information on all medical claims from patients...


  • Nairobi, Nairobi Area, Kenya Britam Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.Job Purpose:Controlling and Managing policies through case management to ensure quality and cost...


  • Nairobi, Nairobi Area, Kenya CIC Insurance Full time

    CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and MalawiPURPOSE:Responsible for effectively handling claims and settling them within stipulated timelines.PRIMARY RESPONSIBILITIES:Register and analyse intimated claims and advise client on supporting...


  • Nairobi, Nairobi Area, Kenya Nairobi Adventist Hospital Full time

    ABOUT THE COMPANYNairobi Adventist hospital, a new level 4 Faith Based Hospital provides excellent employmentopportunities to competent, diligent and ethical individuals. We are located in Nyari, Westlandsoff Redhill Road.JOB SUMMARYQualificationsDegree or Diploma in Business Administration, Economics, Finance or other business-related fields from a...


  • Nairobi, Nairobi Area, Kenya Kenbright Holdings Full time

    Kenbright has developed unparalleled business intelligence tools based on our actuarial and risk management consulting arm to help our clients live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.Duties. Confirming eligibility cover. Review and process medical insurance...

  • Head of Finance at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Robert Walters Full time

    Robert Walters is a global, specialist professional recruitment consultancy. "Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the business has grown and so has our ambitionRequirementsThe Head of Finance...


  • Nairobi, Nairobi Area, Kenya Nairobi Adventist Hospital Full time

    Nairobi Adventist Hospital (NAH) is a Seventh-day Adventist (SDA) church-established and owned Hospital. It is a tertiary (level 4) hospital located in Nyari west area in Westlands sub-county, Nairobi County, Kenya.Job PurposeThe main purpose of the job is to provide correct billing for patients under cash, insurance and NHIF cover in an accurate and timely...


  • Nairobi, Nairobi Area, Kenya Madison Group Limited Full time

    Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in...

  • Head of Finance at

    1 month ago


    Nairobi, Nairobi Area, Kenya Robert Walters Full time

    Robert Walters is a global, specialist professional recruitment consultancy. "Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the business has grown and so has our ambitionSummaryA Multinational Security...


  • Nairobi, Nairobi Area, Kenya Britam Full time

    Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.Job Purpose:Co-ordinate activities and support services within the Business Processing and compliance...


  • Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.SummaryThe candidate will co-ordinate the finance function at the station and to facilitate updating...

  • Head of Guarding at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya GardaWorld Full time

    GardaWorld International Protective Services is the international security division of GardaWorld Security Corporation, the world's largest privately owned security company. Our services include static security, consulting, threat monitoring and reporting, crisis response, logistical support, mobile security, close protection, training and risk...