Branch Operations Manager- Village Market at

4 weeks ago

Nairobi, Nairobi Area, Kenya I&M Bank Full time

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE).

The bank possesses a rich heritage in banking.

Purpose

The jobholder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Primary Responsibilities

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.

Approve new accounts in line with KYC procedures.
Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
Manage operational risk and ensuring compliance with controls.
Implement audit recommendations pertaining to all the departments under the Branch operation's jurisdiction.
Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.

Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.

Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.

Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.

Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.

Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
Manage efficient, timely and accurate processing of customer enquiries and complaints.
Cross-sell the Bank's products and services.
Ensure general maintenance of equipment and furniture at Branch level.

Person Specifications

Bachelor's degree in a Business related field from a recognized institution.
At least 5 years relevant experience.
CPA (K), ACCA or its equivalent.
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
Excellent communication and interpersonal skills.
Excellent problem solving and decision-making skills.
Excellent change management and people management skills.

  • People Operations Associate at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Branch Full time

    Our mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairobi, Lagos and Mumbai.Branch OverviewBranch delivers world-class financial...

  • Branch Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Africa Merchant Assurance Company Limited Full time

    Africa Merchant Assurance Company Limited is a financial institution regulated by Insurance Regulatory Authority which has been in operations for over 23 years in the Kenyan market. The company offers a wide range of insurance products within the General Insurance class. To meet its growing customer needs and expectationsSummaryReporting to the head of Sales...

  • Branch Manager at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Rafiki Microfinance Bank Full time

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.Purpose of the Job:Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and...

  • Branch Manager at

    18 hours ago

    Nairobi, Nairobi Area, Kenya SBM Bank Full time

    SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clientsJOB SUMMARY:The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch...

  • Branch Manager

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities.Purpose of the Job:Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and...

  • Branch Manager

    1 week ago

    Nairobi, Nairobi Area, Kenya Mwananchi Credit Limited Full time

    JOB SUMMARYMwananchi Credit Limited is recruiting a result-oriented and driven manager to lead and direct all elements of corporate and business development activities geared to increase the revenue of the business by identifying profitable business opportunities and developing long-term business growth strategies.The role will lead and recommend ways to...

  • Branch Managers at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Mwananchi Credit Ltd Full time

    Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.SummaryMwananchi Credit Limited is...

  • Branch Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya SMEP Microfinance Bank Full time

    SMEP Microfinance Bank Limited is a public limited company incorporate under the companies Act (Cap 486) and licensed under the microfinance Act (Cap 493D) to offer banking, focusing on Group banking, Retail banking, Church banking, Asset financing, microfinance and related services.BRANCH MANAGER:– BM/03/24SummaryThe successful candidates will be...

  • Branch Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.SummaryAre you a dynamic leader with a passion for financial inclusion ? Our client, a leading microfinance institution based in Nairobi, Kenya, is seeking a highly motivated...

  • Credit and Analytics Lead at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Branch Full time

    Our mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairobi, Lagos and Mumbai.SummaryIn this role, you will help to solve analytical...

  • Branch Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market.Key Responsibilities: Implement effective sales strategies and lead sales personnel (Team leaders and...

  • Regional Branch Manager at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Workforce Africa Full time

    Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.Primary Duties and Responsibilities Responsible for building, leading and empowering a communicative and effective store team by delegating, coaching and directing team...

  • Branch Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya I&M Bank Full time

    ABOUT THE COMPANYI&M Bank Limited, is a commercial bank in Kenya, the largest economy in the East African Community. It is licensed by the Central Bank of Kenya, the central bank and national banking regulatorJOB SUMMARYThe role is responsible for effectively growing the portfolio by working on strategies to acquire new customers, retain and expand through...

  • Branch Manager at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.Role Our client in the Micro Finance Industry is seeking to recruit a branch manager. This is a full-time on-site role based in Nairobi, Kenya. The Branch Manager will be...

  • Branch Manager

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Summit Recruitment and Search Full time

    Summit Recruitment & Search was established in 2009 to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African marketKey Responsibilities Ensure compliance across all departments within the branch. Create and maintain...

  • Branch Manager at Trident Insurance Company

    4 weeks ago

    Nairobi, Nairobi Area, Kenya jobwebkenya Full time

    Trident Insurance Company Limited is incorporated in Kenya and licensed to transact General Insurance business. It was licensed and began full operations in 1982. Trident Insurance has a team of highly qualified, dynamic and experienced staff who offer professional and personalized insurance services efficiently.SummaryTrident Insurance Company Limited seeks...

  • Branch Operations Lead at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Execafrica Recruitment Limited Full time

    Execafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning.Gross Salary-35k plus variable payReporting- ImmediatelySUMMARYAre you a dynamic self-driven individual, looking to make an impact in the FMCG industry in inventory...

  • Branch Operations Lead at

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Execafrica Recruitment Limited Full time

    Execafrica Recruitment Limited was founded in 2019 with Recruitment Experts who have more than 15 years of combined experience in Recruitment, Executive Search, Headhunting and Manpower planning.Gross Salary-35k plus variable payReporting- ImmediatelySummaryAre you a dynamic self-driven individual, looking to make an impact in the FMCG industry in inventory...

  • Branch Manager at Victoria Court

    4 weeks ago

    Nairobi, Nairobi Area, Kenya Victoria Court Full time

    Victoria Courts offers you a unique shopping experience in welcoming showrooms, featuring a wide range of products under one roof and offers a distinctive customer service.SUMMARYWe are looking for a Branch Manager to oversee the overall day to day operations of the branch. The incumbent will manage staff at the branch, foster a positive environment and...

  • Branch Manager at

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Stellar Human Resource Solutions Full time

    We are a Human Resource Management Consulting Company based in Nairobi Kenya providing a comprehensive range of Human Resources Solutions with your business needs and focus in mind.SummaryThe Branch Manager will be responsible for overseeing the operations and performance of the branch, ensuring effective implementation of microfinance strategies, and...