Revenue Operations Officer

1 month ago

Nairobi, Nairobi Area, Kenya Britam Full time
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange.

The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi.


Job Purpose:


Posting collected premiums in a timely and accurate manner and maintaining data integrity for revenue operations function as well as ensuring accurate and timely processing of premiums and effective management of general, bank and policy suspense.

This also includes maintenance of good working relationship with stakeholders both internal and external.

Key responsibilities:
Processing and posting of premiums.
Managing of General suspense.
Updating databases for premium collections and automated check-offs.
Resolution of CRM service requests appertaining to premium postings and payments for DDAs, Check off postings, Mpesa etc.
Resolution of policy audits and harmonization requests.
Identification and advising for receipting of premiums from the bank, match with available by products.
Update check off records and reconcile any pending premiums in the tills.
Record in maintained excel file, scan and saved in DMS & pass Docs to registry for file.
Open running till and check the preceding File No. Save the File into the network. Then process the file and save the report generated by IGAS.
Receive request for stop orders, create stop order and send to employer.
Receive\review refund request through EDMS from customer service/Branches/suspense report.
Reviews the document requirements and payout details, countercheck with Igas , send to approver.
Approver reviews refund amount again scanned documents and approves payment.
For bounced cheques, reverse the transactions in IGAS.
Extract direct debit collection file from iGas based on the collection date.
Process\Prepare dd request and feedback files from igas based on the 4 collection dates i.e. 1,8,15,25.
Send report on rejected items to customer service department and Pension.
Attach/capture direct debit details in iGas and 'launch' in EDMS.
E-mail the Ms Excel schedule containing details of the physical forms to the bank. Send the forms to the bank by Courier.
Receive the feedback on mandates from banks. Adopt mandates that have been accepted into various account.
Scan rejected forms, scan them and send physical forms back to branches.
Receive DDA cancellation request s from client and action in IGAS.
Generate suspense(CIPH) report and perform clearing action (trigger, refund, premium refund).
Manage Bank general suspense and resolve within allocated TAT.
Retrieve Mpesa Statement to confirm transactions and reconcile to the transaction interface tool.
For Items with incorrect details, amend details where possible and manually reconcile the items to iGas.
For payment that belong to other lines of businesses, post to the respective folders in C2B tool.
Receive request on email for reversal or reconciliation, and action on the transactions.
Reverse unidentified Mpesa payments through the Mpesa portal.
Prepare monthly bank reconciliations for all premium receiving account domiciled at revenue operations.
Prepare and update premium collection reports for management consumption.

Key Performance Measures:
As described in your Personal Score Card.

Knowledge, experience and qualifications required

Bachelor's Degree in a business related field preferably in finance and/or accounting.
Professional courses such as CPA, CII.
At least 3 years' experience in a similar position.

Technical/ Functional competencies:
Knowledge of insurance industry and concepts.
Knowledge of insurance regulatory requirements.

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