Customer Success Manager at

1 month ago

Nairobi, Nairobi Area, Kenya Ezra Full time

Ezra is a financial technology company that partners with banks, MNOs, utility companies and e-commerce platforms to deliver easy and rapid credit solutions in emerging and financially underserved markets.

Context of the role

As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services.

Using this relationship you will provide a world class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities,


Reporting to the Head of Customer Success Manager, this role will be based in Nairobi and will oversee the servicing of Ezra' partners base in the East Africa Region.

The ideal candidate should be independent, possess a high level of initiative and handle concerns/issues received from partners seriously in order to build trust and win additional corridors through effective account management.

This role requires a strategic thinker with excellent project management skills with the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
Key responsibilities

Develop account plans and strategies and execute on them to retain and increase revenue and market share within your accounts
Continually drive revenue within accounts through cross and up sell opportunities
Be an advocate for their business, help the company to understand their demands/needs
Monitor the market and competitor activities
Work closely with multiple internal functions (e.g. product, sales, compliance, solution delivery and operations) to improve our product and service
Ensure excellent communication and internal coordination to roll-out new services taking into factors of market specificity (regulation, competition etc.),
Full ownership of customer requests and exploring new opportunities to add value
Regular reporting on sales activities, opportunities, threats, project progress etc
Drive solutions-orientated efforts that address the customer situation
Be a trusted partner to your key accounts, ensuring account retention, contractual health, well-being and maximum satisfaction of clients

What we are looking for

~10 years' experience with exposure to FinTech/Payments domains
Proven track record in successful account management, building accounts and increasing revenues
Bi-lingual; English and local languages
Driven, flexible, self-motivated, go-getter, able to accept change and with the ability to work at pace in a rapidly growing and changing environment
Results-oriented with great skills in communication, organization and negotiation
Multi-tasking and coordination
Excellent presentation skills
Ability to converse with stakeholders of all levels, from C-level to business operations
Effective influencing, persuasive and negotiation skills
Approximate travel frequency of 50%

  • Customer Success Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Ngao Credit Limited Full time

    Ngao Credit Limited, a non-deposit taking Micro-Finance Institution (MFI), was incorporated as a Private Limited Company under the Companies Act (Cap 486) of the Laws of Kenya, on March 20, 2008 and commenced operations on July 1, 2009Qualifications & SkillsStrategic Leadership:Develop and execute the overall Customer Success strategy aligned with the...

  • Customer Success Manager at

    1 month ago

    Nairobi, Nairobi Area, Kenya Sistema Biobolsa Full time

    Sistema Biobolsa is a system that converts animal manure into biogas and a powerful natural fertilizer. By inputting manure into the system daily, you can enhance your farm activities, boost energy security, and help the environment. Transforming animal manure into a valuable resource offers an enhanced quality of life.Your role at Customer Success Manager...

  • Customer Success Associate at

    1 month ago

    Nairobi, Nairobi Area, Kenya Workforce Africa Full time

    Workforce Africa is a HR solutions provider dedicated in the provision of Human Resource Management services across Africa. Our MISSION is to deliver Business Growth by leveraging on Talent.SummaryThe Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that...

  • Customer Success Associate

    1 week ago

    Nairobi, Nairobi Area, Kenya Angaza Kenya Full time

    ABOUT THE COMPANYANGAZA KENYA LTD is a social enterprise that was established in 2010 to develop well-engineered technology solutions to improve the human condition on a global scale, with a primary emphasis on applications in the developing world.JOB SUMMARYThe Customer Success Associate (CSA) will be the frontline of our customer support and success...

  • Customer Success Assistant

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Incourage Full time

    ABOUT THE COMPANYTo encourage and increase the players in the insurance industry by building a No.1 platform where anyone can easily purchase and sell insurance products in Africa. JOB SUMMARYAbout the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term...

  • Customer Success Assistant

    3 weeks ago

    Nairobi, Nairobi Area, Kenya Incourage Full time

    ABOUT THE COMPANYTo encourage and increase the players in the insurance industry by building a No.1 platform where anyone can easily purchase and sell insurance products in Africa. JOB SUMMARYAbout the Customer Success Assistant roleThe Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term...

  • Customer Success Assistant at

    5 days ago

    Nairobi, Nairobi Area, Kenya Incourage Full time

    Simplifying insurance access and distribution for insurance agencies.About the Customer Success Assistant role The Customer Success Assistant will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel supported throughout their insurance journey, responsible for handling questions, comments,...

  • Customer Success Executive at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya SENRI Ltd. (Africa Incubator Ltd.) Full time

    SENRI, a Mobile and Web combined app for sales automation, will help you in end-to-end productivity improvement of your sales operationAbout the jobLooking for a leader to build and maintain relationships with enterprise customers in the phase of project implementation. Our mobile-based sales automation service, SENRI, is aiming at changing the way they work...

  • Customer Success Executive at

    1 month ago

    Nairobi, Nairobi Area, Kenya SENRI Ltd. (Africa Incubator Ltd.) Full time

    SENRI, a Mobile and Web combined app for sales automation, will help you in end-to-end productivity improvement of your sales operationAbout the jobLooking for a leader to build and maintain relationships with enterprise customers in the phase of project implementation. Our mobile-based sales automation service, SENRI, is aiming at changing the way they work...

  • Sales & Customer Success Executive at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Sales & Customer Success Executive at

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Sales and Customer Success Executive at

    3 months ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and...

  • Junior Customer Success Manager APAC

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    JOB SUMMARYThis role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value...

  • Junior Customer Success Manager APAC

    2 months ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    JOB SUMMARYThis role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value...

  • Junior Customer Success Manager APAC at

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.SummaryThis role is a first step in the CSM...

  • Junior Customer Success Manager APAC at

    1 month ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.SummaryThis role is a first step in the CSM...

  • Sales & Customer Success Executive (Health Sector) at

    1 month ago

    Nairobi, Nairobi Area, Kenya Indepth Research Services (IRES) Full time

    Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya.Job Summary IRES is looking for a Sales and Customer Success Executive to work for Apollina Healthcare Resource Group (AHRG). The ideal candidate will be responsible for driving sales growth, establishing strong client...

  • Enterprise Customer Success Manager APAC

    1 month ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    JOB SUMMARYThe ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies.Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,...

  • Enterprise Customer Success Manager APAC

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    JOB SUMMARYThe ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies.Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security,...

  • Enterprise Customer Success Manager APAC at

    5 days ago

    Nairobi, Nairobi Area, Kenya Canonical Full time

    We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.What your day will look like Onboard new...