Assistant Manager

ABOUT THE COMPANY

The year 1978 proved to be a milestone for the Insurance Sector in the region , Indian Insurance Companies operating in Kenya decided to merge and form a vibrant joint venture with moral and financial support from leading local business elite. The idea became reality on 6th December 1978 with the birth of Kenindia Assurance Company Limited.

JOB SUMMARY

To drive individual life business top- line, bottom- line growth and provide customer centric service to policyholders and claimants in Kisumu Branch office.Job SpecificationsRelevant ExperienceAt least 3 years of relevant experienceAcademic QualificationsBachelor degree in business related courseProfessional QualificationsCIM/ACII/AIIKKey Job Skills (specific to the job) Marketing skillsPeople management skillsFinance literacyAnalytical skillInvestment managementInsurance Skills (special Category)Life business management skillsProduct KnowledgeGeographical knowledgeGeneral SkillsCommunication skillsInterpersonal skillsCustomer ServiceIT skills (fluency)Our Competencies/BehavioursIntegrity Reliability Transparency Professionalism Teamwork Quality

RESPONSIBILITIES

Leading and managing sales teams to maximize profitability and shareholder value through business growth and sustainability while maintaining a high level of customer satisfaction in Kakamega Branch officeCarrying out office administration and ensuring compliance with the County and National GovernmentGetting market intelligence on future market trends to help improve service and product offering, while keeping an eye on competitionCoaching, mentoring, developing, training, motivating and evaluating sales team and staff to achieve the highest levels of performance in Kakamega BranchPlanning and driving brand awareness and penetration to grow market share in the Western RegionEnsuring compliance with regulatory and statutory requirementsPreparing, monitoring and reporting of the Life business budgetary allocations in Kakamega BranchLeading and managing the Life business related communication at the branchIdentifying, implementing and benchmarking best practices in managementEnsuring customer service to both internal and external client by providing required support in the agency managementManaging and Implementing change initiatives to achieve desired business plans and culture.Recruitment, training, developing and retaining of intermediaries and alternative channels.2 or 3 Key Deliverables (specific to this position)Delivering growth and profitabilityRecruitment and training of sales forceOffer excellent customer service to policyholders and claimantsKey InterfacesInternalHRITFinanceInternal AuditRiskExternalCustomersService providersRegulatorSuppliers

REQUIRED SKILLS

Market research, intelligence, Reporting, Customer service, Office administration, management, People management, Team leadership

REQUIRED EDUCATION

Bachelor's degree