Regional Collections Manager
1 week ago
Manage regional collections strategies, supervise teams, and ensure compliance with company policies to drive business growth and customer satisfaction.
Greenlight Planet is revolutionizing rural energy access for 1.5 billion off-grid villagers. We're seeking a skilled Regional Collections Manager to lead our regional collections efforts.
**Key Responsibilities:**
- Develop and implement region-specific collections strategies that align with company goals.
- Steer, mentor, and supervise Area Collections Executives to meet targets and maintain professionalism.
- Conduct regular training and capacity-building sessions with regional stakeholders to improve risk management and collections skills.
- Liaise with cross-functional regional heads to ensure smooth regional operations.
- Work with customer care teams and easy buy departments to resolve customer disputes and ensure smooth communications.
- Track collection performance reports and ensure compliance with company policies on data privacy and consumer protection.
- Liaise with regional sales teams to ensure alignment between sales and risk/collection processes.
- Conduct regular target audits, investigations, and training via field visitations to identify potential risks and develop mitigation plans.
**Requirements:**
- Hold a degree in a business-related field and have a minimum of 5 years of work experience in a field collections role, with 2 years in a supervisory capacity.
- Passion for positively impacting the lives of rural underserved consumers.
- Strong team player with excellent interpersonal and communication skills.
- Excellent analytical and problem-solving skills.
- Proficient in MS Excel, Word, and PowerPoint.
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