Technical Services Coordinator at

4 weeks ago

Nairobi, Nairobi Area, Kenya Identigate Full time
Identigate is a leading developer of mobile and web software platforms and applications for emerging markets.

JOB RESPONSIBILITIES

Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.

Manage and maintain project documentation, including schedules, reports, and inventory.
Create presentations and other materials to support technical projects and staff.
Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
Schedule meetings, appointments, and travel arrangements for technical staff.
Assist with maintaining an organized and efficient technical workspace.
Perform other duties as assigned.

KEY COMPETENCIES
Minimum of 2 years of experience in a technical or customer service environment.
Strong organizational and administrative skills with a keen eye for detail.
Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
A willingness to learn and adapt to new technologies.

Bonus Qualifications:
Experience working in a technical environment (for an IT services/Solutions Organization.
A strong understanding of ICT Industry technical concepts
Project management experience.

ORGANIZATIONAL ALIGNMENT
Reports to the Executive Leadership Team
Works closely and collaboratively with the Technical and Product Teams

ACCOUNTABILITIES AND PERFORMANCE MEASURES
Accurately maintains task details and reports on the same on a weekly basis.
Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
Keeps an accurate record of projects' status and informs supervisor of any delays or key issues.

Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.

Meets all deadlines as indicated by the immediate supervisor

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