IT Support Agent Intern

2 weeks ago


Nairobi, Nairobi Area, Kenya Jumia Full time


Job Title: IT Support Specialist
JUMIA - E-commerce Startup

JUMIA is an e-commerce startup with a mission to deliver a wide range of items across the African continent.

We are looking for a talented IT Support Specialist to join our team.

Key Responsibilities:
  • Provide technical support to employees and customers
  • Troubleshoot and resolve technical issues
  • Install, configure, and maintain computer systems and software
  • Develop and implement IT policies and procedures
  • Collaborate with cross-functional teams to resolve technical issues
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and macOS operating systems
  • Strong problem-solving and analytical skills
  • Ability to explain technical concepts to non-technical users
  • Eagerness to learn and adapt to new technologies
  • Excellent communication skills, both verbal and written
  • English proficiency

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