IT Support Agent Intern
2 weeks ago
Job Title: IT Support Specialist
JUMIA - E-commerce Startup
JUMIA is an e-commerce startup with a mission to deliver a wide range of items across the African continent.
We are looking for a talented IT Support Specialist to join our team.
Key Responsibilities:- Provide technical support to employees and customers
- Troubleshoot and resolve technical issues
- Install, configure, and maintain computer systems and software
- Develop and implement IT policies and procedures
- Collaborate with cross-functional teams to resolve technical issues
- Bachelor's degree in Information Technology, Computer Science, or related field
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Windows and macOS operating systems
- Strong problem-solving and analytical skills
- Ability to explain technical concepts to non-technical users
- Eagerness to learn and adapt to new technologies
- Excellent communication skills, both verbal and written
- English proficiency
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