Receptionist at

The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation established on 2nd December, 2008 under the Company's Act, Cap 486 as a State Corporation following Sessional Paper No. 4 of 2004 on Energy.

Job Vacancy in Corporate Communications:

Job Title: Customer Care Officer

Job Purpose: Provide top-notch customer service at the Company's entrance.

Key Responsibilities:

• Manning and supervising all receptions at the Head Office
• Keeping a record of activities at other receptions in the Head Office
• Welcoming walk-in visitors and registering them via the Visitors Management System
• Guiding visitors to the appropriate offices
• Compiling quarterly customer service reports
• Conducting internal customer service training and presenting reports on the same
• Ensuring all receptions are tidy and stocked with current IEC materials
• Handling the main switchboard
• Receiving and escalating complaints to the Customer Care Officer
• Receiving and documenting feedback through suggestion boxes and forms, escalating them to the Customer Care Officer
• Adapting the service charter into specific formats
• Distributing the Company's IEC material and updating the log sheet
• Organizing Customer Service Week and decorating receptions during the Christmas season
• Updating the Corporate database
• Providing essential information for the Customer Service Survey
• Executing the customer care program

Required Qualifications & Skills:

• Diploma in Communications, Journalism, Public Relations, Marketing, or a related field from an accredited institution
• Relevant professional certifications/qualifications
• Minimum of four (4) years of applicable work experience

Working Conditions: Office environment with occasional field visits