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Receptionist at
3 months ago
Nairobi, Nairobi Area, Kenya
Kenya Electricity Transmission Company Limited (KETRACO)
Full time
The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned corporation established on 2nd December, 2008 under the Company's Act, Cap 486 as a State Corporation following Sessional Paper No. 4 of 2004 on Energy.
Job Vacancy in Corporate Communications:
Job Title: Customer Care Officer
Job Purpose: Provide top-notch customer service at the Company's entrance.
Key Responsibilities:
- Manning and supervising all receptions at the Head Office
- Keeping a record of activities at other receptions in the Head Office
- Welcoming walk-in visitors and registering them via the Visitors Management System
- Guiding visitors to the appropriate offices
- Compiling quarterly customer service reports
- Conducting internal customer service training and presenting reports on the same
- Ensuring all receptions are tidy and stocked with current IEC materials
- Handling the main switchboard
- Receiving and escalating complaints to the Customer Care Officer
- Receiving and documenting feedback through suggestion boxes and forms, escalating them to the Customer Care Officer
- Adapting the service charter into specific formats
- Distributing the Company's IEC material and updating the log sheet
- Organizing Customer Service Week and decorating receptions during the Christmas season
- Updating the Corporate database
- Providing essential information for the Customer Service Survey
- Executing the customer care program
Required Qualifications & Skills:
- Diploma in Communications, Journalism, Public Relations, Marketing, or a related field from an accredited institution
- Relevant professional certifications/qualifications
- Minimum of four (4) years of applicable work experience
Working Conditions: Office environment with occasional field visits