Current jobs related to Service Desk Analyst - Nairobi, Nairobi Area - Equity Bank Kenya
-
Service Desk Analyst at
1 month ago
Nairobi, Nairobi Area, Kenya Clovers Management & Training Consultants Ltd Full timeSuccess in the staffing industry depends on one thing: placing the right person in the right position. How is this accomplished? By knowing one's clients and candidatesSummaryThe Service Desk Analyst plays a critical role in providing first-line support and resolution to IT- related incidents and service requests from colleagues. They are responsible for...
-
Service Desk Analyst at
1 month ago
Nairobi, Nairobi Area, Kenya Equity Bank Kenya Full timeEquity Bank Limited (The "Bank") is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank's registered office is 9th Floor, Equity Centre, P.O. Box Nairobi.Job Purpose:The Service Desk Analyst is responsible for receiving, processing and resolution of ICT users' incident reports and service requests...
-
Nairobi, Nairobi Area, Kenya Aga Khan University Hospital Full timeAga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East AfricaJob Purpose:This role is part of the team...
-
IT Support Analyst
3 weeks ago
Nairobi, Nairobi Area, Kenya Cigna Full timeCigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world.About the job Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit...
-
Nairobi, Nairobi Area, Kenya Aga Khan Hospitals Full timeJOB SUMMARYQualifications and skills required:Diploma in Computing/ Engineering Sciences/ Information Technology. Bachelor's degree will be an added advantage.Minimum one year of helpdesk customer service and technical support experience.Good verbal and written communication skills.Good knowledge of Operating Systems, Active Directory and Networks.Able to...
-
Information Security Analyst
1 month ago
Nairobi, Nairobi Area, Kenya International Rescue Committee Full timeABOUT THE COMPANYThe International Rescue Committee responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is at work in over 40 countries and 26 U.S. cities helping people to survive,...
-
Quality Analyst at
3 months ago
Nairobi, Nairobi Area, Kenya I&M Bank Full timeI&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking.JOB PURPOSE:ICube's mandate is to produce software to improve processes for both internal and external customers. To support quality delivery of the software, a Quality Analyst...
-
Information Security Analyst at
1 month ago
Nairobi, Nairobi Area, Kenya International Rescue Committee (IRC) Full timeThe International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization.Job Overview/Summary:We are seeking a highly skilled Information Security Analyst to join our SecOps team. This role is purely operational and involves monitoring security information and event management (SIEM) systems, investigating security...
-
IT Service Delivery Analyst at
4 weeks ago
Nairobi, Nairobi Area, Kenya CloudFactory Full timeCloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We're also on a mission to create meaningful work for as many people as possibleSummaryThis role offers an individual with the basic IT skills the opportunity to expand their knowledge into all aspects of core IT...
-
Social Network Analyst at
2 months ago
Nairobi, Nairobi Area, Kenya SoCha Full timeSoCha (a portmanteau of Social and Change) is an independent Monitoring, Evaluation and Learning (ME&L) firm that provides bespoke solutions to social challenges.Scope: SoCha requires a Social Network Analyst to design and lead data collection and analysis for this study from June to August 2024. The Analyst will lead the overall execution of the study...
-
Portfolio Analyst – Global Markets
3 weeks ago
Nairobi, Nairobi Area, Kenya Standard Investment Bank Full timeStandard Investment Bank (SIB) is one of Kenya's foremost financial services firm. We offer the market a single point of entry for Investment Banking, Investment Management, Securities Trading and Corporate Finance.Summary As a Mansa-X Portfolio Analyst, you will be responsible for researching, structuring and executing trades in different markets in...
-
Information Security Analyst
1 week ago
Nairobi, Nairobi Area, Kenya International Rescue Committee Full timeThe International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...
-
Data Analyst Intern
4 weeks ago
Nairobi, Nairobi Area, Kenya PULA Full timeABOUT THE COMPANYPula is an agricultural insurance and technology company that designs and delivers innovative agricultural insurance and digital products to help smallholder farmers endure yield risks, improve their farming practices, and bolster their incomes over time.JOB SUMMARYAs a Data Analyst Intern at Pula, you will play a crucial role in supporting...
-
Data Analyst Intern at
3 months ago
Nairobi, Nairobi Area, Kenya Pula Full timeAt Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide.Position Overview:As a Data Analyst Intern at Pula, you will play a crucial role in supporting the Data & Insights department by ensuring data management and analysis, problem...
-
Nairobi, Nairobi Area, Kenya Public Service Commision Full timeABOUT THE COMPANYArticle 234 of the Constitution outlines the functions and powers of the Public Service Commission. According to the article the Commission is expected to;Establish and abolish office in the public service;Appoint persons to hold or act in public offices, and to confirm appointments;Exercise disciplinary control over and remove persons...
-
Customer Service – Front Desk
3 weeks ago
Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full timeThe new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to...
-
Investments Analyst
2 months ago
Nairobi, Nairobi Area, Kenya Acumen Fund Full timeABOUT THE COMPANYAcumen (formerly known as Acumen Fund is a non-profit global venture fund that uses entrepreneurial approaches to solve the problems of poverty.Its aim is to help build financially sustainable organizations that deliver affordable goods and services that improve the lives of the poor. Acumen is a 501 organization headquartered in New York...
-
Investments Analyst at
3 weeks ago
Nairobi, Nairobi Area, Kenya Acumen Full timeAcumen was incorporated on April 1, 2001, with seed capital from the Rockefeller Foundation, Cisco Systems Foundation and three individual philanthropists. Our desire was to transform the world of philanthropy by looking at all human beings as members of a single, global community where everyone had the opportunity to build a life of dignityAbout The Role...
-
System Analyst
1 month ago
Nairobi, Nairobi Area, Kenya Old Mutual Full timeABOUT THE COMPANYOld Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.JOB SUMMARYThe job will be responsible for the day to day running of Close of business (COB) process and Database...
-
System Analyst
1 month ago
Nairobi, Nairobi Area, Kenya Old Mutual Full timeABOUT THE COMPANYOld Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately employees.JOB SUMMARYThe job will be responsible for the day to day running of Close of business (COB) process and Database...
Service Desk Analyst
2 months ago
ABOUT THE COMPANY
Equity Bank Kenya Limited, is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the central bank and national banking regulator.
JOB SUMMARY
The Service Desk Analyst is responsible for receiving, processing and resolution of ICT users' incident reports and service requests and maintain 24x7 Operation. QualificationsEducation Requirement: Bachelor's Degree or HND in Computing / IT. Knowledge of Technical, IT, Service Desk systems and procedures. Experience: Minimum 1 year Service Desk experience or technical field officer (TFO) experience.Candidate having experience in the hardware and software used by Equity Bank will be given priority. Candidate should be able to solve different support problems including those that cannot be resolved using typical methods. Professional Certifications / Additional Qualification: ITSM (ITIL) Certificate / Trainings. IT Knowledge: Proficiency in MS Office. Proficiency in computing principles. Understanding of IT support tools. Proficiency in MS Office. Key Critical Competencies Putting customers/business first; must have a passion for serving others.Good and clear oral & written communication skills. People skills. Must be a team player; work well in a busy team, quick to learn and able to deal with a wide range of issues.Good problem-solving capabilities.Ability to work with minimum or no supervision.Forecasting, planning and thinking ahead. Understanding information in different formats such as pictorial, verbal and print representations. Performing through people.Operating under pressure and tight deadlines & schedules.Working in 24/7 shifts; must have a flexible attitude to working times or arrangements.Strong analytical skills and able to collate and interpret data from various sources.Able to manage relationships between several services providers contracted to provide services to ICT.Capable of multi-tasking, good time management and prioritization of workload.Ability to solve different support problems including those that cannot be resolved using typical methods.
RESPONSIBILITIES
Receiving of service requests and incidents reports via phone, web, mail, or other authorized means.Authentication of requester and of approvals where applicable.Log in tickets.Categorization of Service RequestsPrioritization of Incidents.Qualifies Incident as covered by SLA.Qualify that services are in the Service CatalogueLogging tickets in the ticketing system take ownership and follow up to closure.Assign tickets to the respective groups/ individuals.Resolution of tickets assigned and closure within the working shifts.Service Provision as per SLAsTo provide first level support to users with IT support issues.Use available resources to resolve incidents (people, tools, and processes).Incident ownership, follow-up, and closure.Ensures that the Business Users agrees that the resolution provided addressed their needs prior to Incident closure.Escalation of incidents and requests that require expert input directly to the Senior Service Desk Analyst and the SME.Daily/shift reports as per shift responsibility.Provision of the incident reports with ticket closure and daily/shift reports as per shift responsibility.
REQUIRED SKILLS
Written communication, Teamwork, Problem solving
REQUIRED EDUCATION
Bachelor's degree
