Officer - Training

3 days ago

Nairobi, Nairobi Area, Kenya Jubilee Insurance KE Full time

ABOUT THE COMPANY

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange. Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

JOB SUMMARY

Academic Background & Relevant QualificationsBachelor's degree in Insurance, Finance, Business or any other related courseCertified Trainer QualificationECOP QualificationDiploma in Insurance qualification will be an added advantageLOMA/CII/IIK Qualification will be an added advantageMinimum 2-3 years' experience in a similar role

RESPONSIBILITIES

OperationalDeliver training courses and programs to the Life Company Sales Force.Formulate input to training needs analysis and organize training based on it.Develop, review and maintain a training curriculum, content materials, manuals, aids and tools relating to the Life Assurance Training.Conduct regular training impact assessment.Prepare relevant and timely reports for specific target groups through their respective Managers.Ensure the effective scheduling of all training activities and execute all training as per the training calendar.Build adequate control mechanisms to ensure optimum number of people covered under each training session.Respond to product queries from agents, develop testing and procedures.Coordinate COP/ECOP registrations and other educational needs of the agents with the College of Insurance and ensure all payments are made on time.Coordinate, train and register all agents in the Life Agency Portal/track the number of agents registered in the portal every new month.Track and analyze market training trends by staying current with latest developments in the industry and competitor activities.Facilitate and coordinate the recruitment and training of new agents and managers, in liaison with the leadership of agency, bancassurance and alternative channels.Identify and assist in the opening up of markets.Give presentations on Personal Financial Management to groups as part of market activations.Corporate GovernanceCompliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.CultureFostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.Key CompetenciesTraining and Facilitation. Ability to design and deliver effective training programs, utilizing a variety of training methodologies and techniques to engage participants and facilitate learning.Communication and Presentation. Excellent verbal and written communication skills to effectively convey training content, explain complex concepts, and engage learners.Relationship Building. Strong interpersonal skills to build rapport and credibility with agents, fostering a positive and supportive learning environment.Analytical Thinking. Ability to assess training needs, analyze performance gaps, and develop targeted interventions to address specific skill requirements.Problem-Solving. Aptitude for identifying challenges, analyzing root causes, and proposing solutions to enhance training effectiveness and agent performance.

REQUIRED SKILLS

Written communication, Stakeholder communication, Verbal communication, Ability to coordinate, Collaboration

REQUIRED EDUCATION

Bachelor's degree

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