ict technician

4 weeks ago

Nairobi, Nairobi Area, Kenya COM Twenty One (COM21) Limited Full time


• Installation of assigned installation projects in adherence to quality workmanship and applicable industry standards.


• Projects are properly planned within expected timelines and resources appropriately allocated.


• Technical escalations judiciously resolved.


• Implement installations in compliance with the implementation schedule as per the project plan.


• Assist in conducting project surveys with the aim of generation of BoQs.


• Review of customer requirements and participation in the development of suitable ICT solutions to address requirements.


• Ensuring timely escalation of all issues that may affect the project critical path.


• Customer Care – Ensuring all user support related issues are responded to and attended within Technical SLA stipulations


• Documentation: Ensure that all job assignments are documented accordingly on the Customer Service Report (CSR) and timesheets.


• Ensure that all project documentation is processed accordingly with all relevant stakeholders updated.


• Ensure all project materials issued are well accounted and stored securely while on site

Education, Skills and Competencies


• Degree in ICT or related field and/or Diploma in Telecommunications.


• Minimum 4 years' experience in ICT industry in a similar role doing technical project installations.


• Should have certifications in

o Cisco Certified Network Associate in Routing and switching

o Cisco Certified Network Professional

o Other training: Surveillance and Access Control, cabling training, in depth termination knowledge


• Working knowledge on Microsoft Projects, AutoCAD, Network Design planning


• PMP / PRINCE II certification is highly desirable/ diploma in project management.


• Extensive experience in installation and configuration of IP PABX systems, Surveillance and Access control systems and Networks (structured cabling & wireless networks).


• Good planning & management skills in technical project installations


• Strong analytical skills


• Good communication skills and customer service skills


• Disciplined and capable of ensuring policies are fairly and consistently applied


• Ability to adjust priorities and manage time wisely in a fast-paced environment


• Should be available immediately and willing to work on contract ( renewable based on performance)


• Should be willing to travel countrywide on assignment

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