Solutions Architect
3 weeks ago
About this role
As a Solution Architect, you will play a crucial part in understanding and addressing the complex security needs of our clients, utilizing OpenZeppelin's product and service offerings. Your most important responsibility will be acting as a technical account manager for key clients to ensure their needs are comprehensively met and their expectations exceeded. Other responsibilities include developing a thorough understanding of our offerings, conducting product demonstrations, and engaging in pre-sales technical discussions with clients.
Working as a technical member of the Sales team, your collaboration with our Product, Development and Security Services teams is vital to this role, as you will contribute to identifying product enhancements and pairing service offerings with product features to better address client needs. You will be responsible for thoroughly documenting client solutions, transitioning clients from sales to post-sale services, and supporting marketing activities such as writing blogs, participating in webinars, and speaking at industry events. Additionally, you will develop Proofs of Concept to showcase the potential of our offerings and handle technical support requests, guiding clients in using our latest features and deploying secure smart contract systems.
As a passionate blockchain fan and user advocate, you will connect the dots between the technical solution to business value for the user.
What you'll be doing Serve as the technical account manager for some of our most important clients, understanding their needs and making sure their expectations are metQuickly understand a client's complex ecosystems and security needs to determine how best OpenZeppelin solutions can benefit themDevelop deep functional product expertise of OpenZeppelin offerings, most especially Defender and ContractsRun product demos with technical customers in pre-sales meetings and answer their questions on the product capabilitiesWork with the Product Development team to identify and prioritize product and integration enhancements based on client requests and identified technical obstaclesWork with the Security Services team to identify critical services needs and pair service offerings with relevant product features to improve efficiencyThoroughly document proposed client solutions, to help transition your work from the sales cycle to post-sale implementation and servicingSupport Marketing team with evangelism activities (writing blogs, participating in demo-driven webinars, speaking at industry events, etc.)Develop Proofs of Concept (PoCs) to demonstrate the possibilities of OpenZeppelin offeringsHandle technical support requests from priority clients and assist them in utilizing new features and deploying their smart contract systems securely
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