Claims Officer at

1 month ago


Nairobi, Nairobi Area, Kenya Kenyan Alliance Insurance Full time
To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value
Main Purpose of the Job- (Job Summary)
The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.
Main Responsibilities

Register and acknowledge new claims
Advise and follow up on claim requirements. (Documentation.)
Maintain an updated repair progress register/movement of vehicles at the assessment centre
Appointment of service provider – Windscreen replacements
Analysis of claims documents as per claims guidelines
Set initial reserves on claims within the limits and guidelines
Follow up on claims requirements and documents
Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress
Continuous Update of various claims registers
Claim files archiving and ensure timely retrievals.
Communicating with garages on repair/release of vehicles
Doing preliminary demand letters to negligent third parties
Making payment vouchers when the claims are finalized
Recommend for a second assessment on accident vehicles whenever necessary.
Evaluate the performance of the repairers and external assessors.

Perform any other roles as may be assigned by management from time to time.
Knowledge & Experience
The candidate must demonstrate and possess the following skills and qualifications:

Bachelors of Commerce degree (insurance option preferred)
Good progress in Professional qualification in Insurance (ACII/IIK )
Two (2) years Claims insurance experience
Good analytical skills
Decision making skills
Attention to detail
Good Interpersonal skills
Good Customer Service skills
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