Airfreight Customer Service Agent at

1 month ago


Nairobi, Nairobi Area, Kenya Maersk Line Full time
Maersk Line is the world's largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world.

Key Responsibilities

Serve as the main contact for customers, building strong relationships.
Comprehend customers' business needs, drivers, and desires.
Take charge of the customer experience.
Guide the team to deliver best-in-class customer service.
Ensure smooth end-to-end shipment processes by working with customers and internal stakeholders.
Follow process standards and customer-specific IOPs.
Monitor KPIs to ensure quality and efficiency.
Identify and capitalize on upselling opportunities to add value.

Requirements

Proven history of delivering exceptional customer experiences.
Ability to remain calm and handle complex customer issues effectively.
Demonstrate a proactive approach to problem-solving and issue resolution.
Strong communication and interpersonal skills for effective collaboration.
Analytical skills to identify and resolve customer issues.
Excellent written and spoken English skills.
Familiarity with air freight operations, including Lean/OPEX principles.
Thorough knowledge of air freight operations, including dangerous goods handling and training (IATA trained).
A blend of field and office experience, with a strong understanding of the air freight industry in Kenya.

  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    OpportunityYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service job vacancies in Kenya. OpportunityYou've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports on the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to...


  • Nairobi, Nairobi Area, Kenya Airflo Limited Full time

    Airflo is a leading logistics company in perishables that specializes in providing world-class fresh logistics solutions for fresh cut flowers, herbs, cuttings, produce and fruits moving through key international trade lanes. Airflo is a subsidiary of Airfreight Group(AFG) BV with presence in Netherlands, UAE, Kenya, and ZimbabweOverall purpose of the...

  • Customer Service Agent

    2 months ago


    Nairobi, Nairobi Area, Kenya H.B. Fuller Full time

    ABOUT THE COMPANYFor nearly 130 years, H.B. Fuller has been a leading global industrial adhesives manufacturer. Through our shared vision, strong leadership and spirit of collaboration, we consistently deliver the adhesive innovations that enhance your products and lives.JOB SUMMARYMINIMUM REQUIREMENTS 2+ Years' Experience High school degree; commercial...


  • Nairobi, Nairobi Area, Kenya H.B. Fuller Full time

    H.B. Fuller, experts in industrial adhesives, industrial coatings, industrial sealants and specialty materials in two dozen markets.PRIMARY DUTIES For the defined customer area/portfolio, manage all aspects of order cycle, such as Entry, Maintenance, Confirmation, Follow-up to ensure customer satisfaction and hassle-free interface with customers. Handle in a...

  • IT Assistant

    3 days ago


    Nairobi, Nairobi Area, Kenya Kenya Airfreight Handling Limited (KAHL) Full time

    Network Administrator Kenya Airfreight Handling Limited (KAHL), a subsidiary of Kenya Airways Group, is seeking a skilled Network Administrator to join its team. As a Network Administrator, you will be responsible for the management and maintenance of the company's network infrastructure, ensuring the smooth operation of its systems and services. Key...

  • Customer Service Agent

    2 months ago


    Nairobi, Nairobi Area, Kenya Kenya Airways Full time

    ABOUT THE COMPANYKenya Airways is the Africa's Leading Airline-Business in the World.JOB SUMMARYJob RequirementsO level C plain.Experience delivering service in demanding consumer environment.Fluency in appropriate foreign languages is an added advantage.Knowledge of KQ/Customer airline DCS.Minimum 2 years' experience in airline industry preferably in...

  • Customer Care Agent

    3 months ago


    Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. About SecurexHISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength...


  • Nairobi, Nairobi Area, Kenya Chupa Chap Ltd Full time

    Buying your favorite drink in Nairobi has proven to be quite a challenge. From the endless traffic jams, to the hassle of finding parking and queuing to pay. We found ourselves in situations, from BBQs and parties to catching football games over the weekend, where we needed to buy drinks without having to go through the inconveniences. All our efforts to...


  • Nairobi, Nairobi Area, Kenya ShopIt Store Full time

    Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust.Job responsibilities Serve clients on all modes of...

  • Direct Sales Agent

    3 months ago


    Nairobi, Nairobi Area, Kenya Jamii Telecommunications Full time

    Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the "FAIBA" brand.DIRECT SALES AGENT ROLEWe are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.DIRECT SALES AGENTS JOB...


  • Nairobi, Nairobi Area, Kenya Influx Full time

    Influx provides Support as a Service for brands and tech companies.This includes an entire operation available on demand: agents, management, training, QA, data, and insights.ESSENTIAL DUTIESManage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full...


  • Nairobi, Nairobi Area, Kenya Kuehne + Nagel Full time

    With approximately 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.Your RoleThe Air...

  • Sales Agent at

    4 weeks ago


    Nairobi, Nairobi Area, Kenya Flexi-Personnel Full time

    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....

  • Sales Agents at

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Incredo Finance Full time

    Incredo is a non-deposit taking microfinance institution registered as a private limited company incorporated in 2014 with its Head Office located in Thika TownSummaryThis is a commission-based role for a Direct Sales Agents at Incredo Finance Limited with other forms on performance-based incentives.RESPONSIBILITIES The Direct Sales Agents will be...

  • Customer Care Agent

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Mogo Kenya Limited Full time

    ABOUT THE COMPANYMOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents. MOGO Kenya provides car financing for used cars, logbook loans and boda-boda loans. We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a...


  • Nairobi, Nairobi Area, Kenya Wavex Internet Service Provider Full time

    Experience lightning-fast internet with WaveX ISP Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and support. Connect with us for a smarter, faster, and more connected futureSummary We are looking for a Call Center Customer Service Representative to provide outstanding service to our customers and potential customers. You will be...

  • Customer Care Agent

    3 weeks ago


    Nairobi, Nairobi Area, Kenya Mogo Finance Full time

    We offer top-notch, long term Car financing in Nairobi and Mombasa to our prospective customers, which is up to 80% of any car's value. With MOGO's efficient mode of services, you get to drive your dream car in a very short period of time at a very convenient interest rate.WHAT YOU WILL DO:Answer incoming calls and respond to customer's emails Enter customer...


  • Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

    Customer service jobs in Nairobi. Gross Salary: 50-60k,Our client is an international tech company with a growing footprint in Africa that provides financing solutions to Agribusinesses. They are seeking to hire a Contact Centre Sales Agent who will be responsible for providing excellent customer service to clients through multiple channels. You will assist...

  • sales agents

    3 months ago


    Nairobi, Nairobi Area, Kenya VERYNE KENYA Full time 16,800 - 30,000

    Join Our Team as Sales Agents!Our company is in search of dedicated sales agents to serve Nairobi and its nearby areas. We are open to both part-time and full-time engagements.Key Responsibilities:Engage with clients in Nairobi and surrounding regionsPromote and sell our products and servicesAim to meet set sales targetsRequirements:Willingness to visit our...