Guest Service Manager

3 weeks ago


Nairobi, Nairobi Area, Kenya Glee Hotel Full time

ABOUT THE COMPANY

Introduction
Designed by a team of highly skilled local and international multi award-winning design firms, our hotel is a game changer in the East African hospitality market. The 5-star hotel is based in Runda, Off Northern Bypass Road spreading over 8 acres.

The new luxury hotel features the highest standard, exquisitely designed: 211 guest rooms, an array of restaurants & bars, nightclub, swimming pool, gym & spa, events' garden as well as extensive MICE facilities to cater for over 2,000 guests.

Beyond design, the hotel also aims to take customer centricity & employee satisfaction to a new level in the industry. Glee Nairobi is due to open soon in Nairobi, Kenya.

JOB SUMMARY

As we progress, Glee Nairobi continues to grow. We are looking for passionate and motivated individuals to join our family.

RESPONSIBILITIES

Send your CV to Include the role you're applying for in the email subject line.Application Deadline15th June, 2024.

REQUIRED SKILLS

Written communication, Verbal communication, Customer service, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree



  • Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesResponsibilities Welcome and assist Guests' according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service...


  • Nairobi, Nairobi Area, Kenya Accor Full time

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation propertiesResponsibilities Welcome and assist Guests' according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service...

  • Guest Service Agent

    1 month ago


    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.SummaryWe...


  • Nairobi, Nairobi Area, Kenya Wilderness Full time

    We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments.PRIMARY PURPOSEThe Guest Experience Manager will...


  • Nairobi, Nairobi Area, Kenya Kempinski Hotels Full time

    Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.SummaryThe incumbent in the position is responsible for Supervising the Guest Relation Section and providing the highest professional services in accordance with Kempinski's...


  • Nairobi, Nairobi Area, Kenya Wilderness Full time

    ABOUT THE COMPANYWe are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. We are inclusive and have fun...


  • Nairobi, Nairobi Area, Kenya Wilderness Full time

    We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments.PRIMARY PURPOSE The ideal candidate will need to...


  • Nairobi, Nairobi Area, Kenya Wilderness Full time

    We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments.PRIMARY PURPOSE The ideal candidate will need to...


  • Nairobi, Nairobi Area, Kenya Wilderness Full time

    We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments.PRIMARY PURPOSEThe ideal candidate will need to...


  • Nairobi, Nairobi Area, Kenya M-KOPA Solar Full time

    M-KOPA's mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR... M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.SummaryAre you seeking a role in a company that values progress, humility, and technical excellence equally? At M-KOPA, we have a...


  • Nairobi, Nairobi Area, Kenya Radisson Hotel Group Full time

    ABOUT THE COMPANYRadisson Hotel Group is a leading hospitality company serving as a true host and best partner to guests, owners, business partners and talent. Our seven unique hotel brands offer award-winning and exceptional hotel experiences, originating from our strong Scandinavian heritage of design and innovation. Our brands embody our modern vision of...


  • Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original...


  • Nairobi, Nairobi Area, Kenya Big Square Kenya Full time

    Big Square is a laid-back dining place, a Kenyan eatery established in 2012. The initial eatery kicked off at Karen Square but later shut down to pave the way for expansion into 11 outlets in Nairobi (10) and Mombasa (1).Key Requirements:- Background in Hospitality/Food Science (Diploma/Degree)- At least one year of prior experience- Excellent communication...

  • Service Crew

    1 month ago


    Nairobi, Nairobi Area, Kenya Sheer Logic Full time

    Sheer Logic Management Consultants (SLMC) was established in 1997 as a company with the goal of offering Human Resource consulting and training services across various industries and sectors, both public and private.Service Crew MemberThe Service Crew Member role involves delivering outstanding customer service and assistance, collaborating closely with the...

  • Royal Service Agent

    1 month ago


    Nairobi, Nairobi Area, Kenya Fairmont Hotels & Resorts Full time

    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories highSummary Fairmont Mount Kenya Safari Club has been awarded Africa's leading hotel in 2022 and 2023 by the World Travel...


  • Nairobi, Nairobi Area, Kenya Serena Hotels Full time

    Beyond the bustle of Kenya's most cosmopolitan metropolis, experience a haven of elegance and calm nestled among lush gardens at the edge of Nairobi's Central Park. Our Nairobi hotel merges business and leisure, art and gastronomy and five-star style and service.Job PurposeSerena Hotels is seeking to fill the position of IT Services Specialist, based in...

  • Duty Manager at

    2 weeks ago


    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that...

  • Duty Manager at

    1 month ago


    Nairobi, Nairobi Area, Kenya Bridge Talent Management Full time

    One HR information system to manage your employees' entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.Job Purpose/Mission Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...


  • Nairobi, Nairobi Area, Kenya Kingfisher Hotels Full time

    Kingfisher Nest Hotel, located in the heart of Westlands, Nairobi, offers the ultimate urban experience with the exceptional facilities and pristine service.SummaryAs the Hotel Front Office Manager, you will be responsible for ensuring the smooth operation of the front desk, guest services, and reservations in our 4-star hotel. You will lead a team of front...