Receptionist II

When you choose to launch your medical career at KMTC, you join more than 26,000 students at the College who aspire to improve the health of communities they live in.

When you join one of the 50-plus specialized courses offered at KMTC, you will be a part of the biggest human resource contribution to the health sector in Kenya; more than 80 percent of the hospitals' workforce is trained at KMTC.

Duties and responsibilities at this level will entail:
Coordinating all Reception/Customer Care desk activities in the College;
Manning the Reception/Customer Care desk; in charge of customer service to walk in and online customers, communicating courteously with customers via social media, telephone, email, letter and face to face; directing customers to online resources;
Ensuring professional, timely, accurate and efficient flow of information to and from customers and stakeholders;
Responding to various routine inquiries from internal and external stakeholders; directing complex queries to relevant officers and ensuring that feedback is promptly given;
Providing daily reports to the on emerging customer issues, matters not closed and other matters that require further attention;
Update daily logs of customers records, including notes about interactions; making recommendations to Management for improving customer experience;
Collecting feedback/administering feedback surveys/handling suggestion box for immediate action;
Supervising Reception/Customer Care Assistants working under him/ her; and supervising, training and development of staff.

For appointment to this level a candidate must have; -

Diploma in any of the following disciplines: Public Relations, International Relations and Diplomacy, Corporate Communications, Digital Communications, Front Office/ Customer Service or equivalent qualification from a recognized institution;
Good communication and interpersonal skills; meticulous attention to detail.
In-depth understanding of customer care work/practices.
Good command of spoken and written English and Swahili languages (proficiency in Sign Language will be an added advantage)
Proficiency in Computer Applications; and
Fulfilled the requirements of Chapter Six of the Constitution

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