Senior Manager, CRM Systems

4 weeks ago


Nairobi, Nairobi Area, Kenya Corporate Staffing Services Full time

IT Jobs in Nairobi. The new NCBA has combined NIC and CBA to form a bank that merges cutting-edge mobile banking with traditional relationship management, offering scalable business banking and tailored financial services.

Job Purpose Statement:

The role of Senior Manager, CRM Systems is to lead the operations of the bank's Customer Relationship Management systems, Feedback Systems, Policy Hub, and other related applications. Working closely with vendors and experts, the Senior Manager will oversee problem-solving activities within the CRM platforms.

Ideal Job Specifications:

  • Undergraduate degree in Computer Science/Information Technology with a minimum of 2nd Upper Class honors.

  • Minimum 7 years of experience in IT, specifically in implementing Workflows & Business Automation Systems such as Customer Relationship Management Systems (CMRM), MS SharePoint, and MS Power Platform.

  • 2-3 years of management experience.

  • Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.

  • Proficient in Microsoft Dynamic CRM, Microsoft SQL Server, Microsoft SharePoint, Microsoft Power Platform (Power Apps, Power Automate & Power BI), and C# .Net & Web development.

  • Experience in the banking IT environment is preferred.

  • Knowledge of platform architectures like client-server, n-tier, thin client.

  • Skilled in developing, deploying, customizing, and integrating Microsoft Dynamics CRM, MS SharePoint, and MS Power Platform.

  • Proficiency in implementing business Process Automation workflows and processes.

  • Familiarity with the CRM SDK or plugin platforms.

  • Hands-on experience in Microsoft .NET 3.5+ development using C#.

  • Experience in developing integration services using API (SOAP & REST) and MS SSIS.

  • Knowledge of source control management systems and continuous integration/deployment environments.



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