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Cloud Support Engineer

4 months ago

Nairobi, Nairobi Area, Kenya Amazon Full time
We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.

Drive customer communication during critical events.
Drive projects that improve support-related processes and our customers' technical support experience.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.

REQUIREMENTS
Basic Qualifications

Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)
Good understanding of Linux and Networking concepts
Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other Object Oriented and Functional languages.
Excellent oral and written communication skills with multi-tasking ability. Should be a self-starter who is excited about learning new technology.
Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend
Strong troubleshooting skills

Preferred Qualifications

Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Proficient in Hadoop Map-Reduce and its Eco System [ Hive, HBASE, Spark, Presto etc.].
Python and shell scripting
Good understanding of distributed computing environments
Customer service experience / strong customer focus
Experience building docker images and troubleshooting container related issues
Prior working experience with AWS - any or all of EC2, S3, EBS, EMR
Experienced with Linux system monitoring and analysis (disk management, memory management, permissions etc.)
Good understanding of Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, etc.)