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IT Support Manager at

1 month ago

Nairobi, Nairobi Area, Kenya West Indian Ocean Cable Company (WIOCC) Full time

Firmly established as Africa's carriers' carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa.


Job Objective:


Lead, manage and motivate the IT support team to securely administer, manage, maintain and effectively improve the company's IT, business and operational support systems.

Support users of the systems and ensure the security of data and systems, develop and lead internal training relating to systems and cyber security.


Key Duties & Responsibilities:
Manage the system and server infrastructure of the company including testing & troubleshooting
Develop, obtain approval and report on the IT budget
IT security and audit compliance management including ISO27001 including anti-fraud and cyber security threat reduction and penetration tests, legal and Government compliance
Internal and external audit management
Develop, maintain and update IT plans, procedures and processes
Manage the IT team within the support team including the IT Helpdesk and Cyber-Security
Manage software releases and administration of users
Manage Group IT Helpdesk and Office Communications Network including PBX and ACD systems
Adhere to and lead compliance with all company policies and procedures
Assist other departments and lead and report on projects as requested by the Programme Manager
Projects and reporting as directed by Director IT / VP OATS

Requirements

Minimum Qualifications:
computer science / engineering or equivalent from a recognized university
Cloud Technical certifications in Microsoft 365, Mimecast or Others
Professional certifications in IT Security (CISSP, CCSP, CISA, CISM) is essential.

Experience & Skills:
Requires minimum of 5 year's technical experience in telecom industry at least 3 years in second level B/OSS technical support or equivalent, management experience essential
NetSuite administrator / developer (desirable)
Software development skills (Javascript, Java, Powershell)
System architecture and analysis, design and modeling skills (BPMN)
Database management qualifications and skills (Oracle, MS SQL, MySql)
Cloud infrastructure platforms (Microsoft Azure, AWS)
System administration (Linux, Windows)
Security and risk management, cyber resilience, backup and recovery, Firewalls, VPN, Data Loss Prevention, IDS/IPS, Web Proxy, Mimecast and Security Threats
Technical experience of operations/business support systems and CRM and ERPs
Data protection compliance and information security management system ISO 27001, NIST, CSF
Desirable, finance / accounting qualification

Attributes

Team leader and manager, motivator, client focused, relationship builder
Integrity, honest with high ethical standards
Boundless, passionate and flexible, personnel excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Excellent English written and verbal communication skills, passion for technology and innovation
Ability to work under pressure, multi-task and think creatively, mentor, coach and train others
Efficient time management, fast learner in a fast-paced dynamic environment

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