Dynamic Support Professional

1 day ago

Naorobi, Kenya PST Full time
About the Role

We are looking for a talented individual to join our team as a Virtual Customer Care Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
  • Resolve customer cases and create tickets efficiently.
  • Deliver comprehensive customer support from start to finish.
  • Initiate, track, and review tickets, while supporting customers throughout the process.
  • Schedule appointments and document their content accurately.

The ideal candidate will have:

  • A bachelor's degree in a related field.
  • At least 5 years of experience in a similar role.
  • Experience in sales, marketing, or customer service.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Project management and coordination skills.

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