Debt Recovery Executive

About the Job
We are currently seeking an experienced Credit Controller to join our team at Employd Staffing Solutions Ltd. In this role, you will be responsible for ensuring timely collection of outstanding balances while maintaining excellent relationships with customers. You will work closely with the sales team to ensure seamless communication and resolve any customer disputes efficiently.

Key Responsibilities
- Develop and implement credit control policies, procedures, and strategies to minimize credit risk
- Follow-up on outstanding balances and maintain effective communication with customers
- Prepare and present detailed reports on credit control performance, including aging reports, cash flow forecasts, and bad debt provisions
- Build and maintain strong relationships with customers, resolving disputes and queries promptly and professionally
- Lead the credit department in achieving its objectives by setting departmental and individual goals, developing staff, and providing feedback and appraisal to maximize departmental performance
- Ensure all internal emails received in the department are responded to and addressed within 24 hours
- Monitor and manage concentration risks in the credit portfolio
- Reconcile client accounts in cases of dispute
- Maintain and develop professional and technical credit knowledge through training programs, meetings, staff forums, and other initiatives

Requirements
- Bachelor's degree in finance, accounting, business administration, or a related field
- A minimum of 3 years' experience in collections and credit control roles
- Strong understanding of credit risk management and debt collection processes
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Strong communication and negotiation skills, with the ability to effectively interact with internal and external stakeholders
- Proficient in Microsoft Office suite, particularly Excel, and different back-office systems
- Knowledge of relevant laws, regulations, and industry best practices related to billing, credit control, and collections
- Proven track record of successfully implementing process improvements and driving positive change
- Ability to meet tight deadlines

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