Receptionist/Admin Assistant-Hospitality

Receptionist & Admin Assistant Vacancy-Nairobi-Hospitality

Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs.

Role Objective:
Our client seeks to fill this position with vibrant personnel who is able to run their office operations while undertaking the sales activities. If you are looking for a challenge this one might be for you.

Core Duties and Responsibilities

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.

• Ability to deal with a busy frontline work environment, always keeping the client's needs and expectations in mind.

• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.

• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.

• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.

• Assist with various administrative tasks.

• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.

• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.

• Maintain a clean, positive, and welcoming office environment.

• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.

• Assist in managing daily transport bookings in consultation with office drivers.

• Handle and follow up on enquiries via calls, emails and digital platforms.

• Conduct appropriate demonstrations and ensure that clients have a full understanding of our product offering.

• Welcome visitors and direct them to the appropriate department.

• Attending events, tradeshows and making presentations to clients on behalf of the firm in order to increase awareness and generate revenue.

• Generate leads and follow up on prospects.

• Qualify leads and generate quotes or proposals, invoices etc

• Onboarding new clients, preparation of client service contracts.

• Promoting the company's existing service offerings and introducing new products and services to the market.

• Ensuring adequate communication with the customers, post-delivery service and resolving and forwarding feedback/complaints.

• Compiling of individual sales report as per the company requirements.

• Preparing office activity reports, petty cash , operation reports as required.

• Liaising with clients, suppliers and other stakeholders as required.

• Ensuring that the office operations and resources are at optimal at all times.

• Any other duties assigned from time to time.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, Front Office or related area.

• At least 2 years' relevant work experience.

• Proficiency in MS Office Suite

Key Competencies

• Outstanding communication skills (written and verbal).

• Strong Problem-solving & Crisis Management skills

• Strong Phone Etiquette skills

• Ultimate customer service skills

• Ability to multitask and prioritize tasks in a fast paced environment

• Attention to detail and organizational skills

• Have a professional appearance and demeanor

• Strong interpersonal skills

• High Integrity skills

• Effective Time Management skills

• Great interpersonal skills.
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