Head of Internal Control

Position: Head of Internal Control

Reporting to: Directors or to any other person as may be designated by the Management

Job Scope: The Head of Internal Control is responsible for independent evaluation of all departments and business processes to ensure compliance, risk

management, operational efficiency, and continuous improvement. The role aims to safeguard company assets, maintain quality standards, and promote

a culture of accountability across the organization.

1.1 Departments Under Internal Control Scope

• Sales & Aftersales
  
• Planning & Scheduling
  
• Stockkeeping & Inventory
  
• Warehousing & Delivery
  
• Fleet & Logistics
  
• Finance & Accounts
  
• Contact Centre
  
• Customer Experience
  
• Information Technology (IT)
  

1.2 Main scope of services:

1. Internal Auditing & Compliance

Overview and schedule spot-check and surprise audits across all departments.

Test the veracity, check accuracy and integrity of financial, operational, and customer service records.

2. Risk Management & Internal Controls

• Perform risk assessments on key processes (sales, logistics, IT security, financial controls).
  
• Recommend and monitor risk mitigation measures to minimize operational and financial risks.
  
• Detect and investigate irregularities, fraud, or policy breaches.
  

3. Quality & Standards Monitoring

• Audit customer experience standards, contact centre performance (response time, resolution quality).
  
• Review service delivery quality during aftersales, delivery, and installation processes.
  
•  Ensure IT systems and ERP controls maintain data integrity and security compliance.
  

4. Process & Efficiency Improvement

• Identify process gaps and inefficiencies; propose streamlined workflows.
  
• Recommend best practices for cost optimization and improved productivity.
  
• Support digital transformation and automation initiatives with control mechanisms.
  

5. Reporting & Recommendations

• Prepare detailed audit reports for the board of directors with findings, risk assessments, and action plans.
  
• Track implementation of corrective actions and report progress regularly.
  
• Present periodic summaries to the Board when required.
  

6. Training & Compliance Awareness

• Conduct awareness sessions on internal controls and compliance standards.
  
• Provide recommendations for training programs based on audit findings.
  

7. People Management

• Lead a team of Inventory control and Internal Auditors
  
• Maintain high team motivation, professionalism, and adherence to audit standards.
  
  

Education:

• Bachelor's Degree in Accounting, Finance, Audit, Business Administration, or a related field.
  
• Professional qualification such as ACCA, ACA or equivalent will be a strong advantage.
  
• Master's Degree in Business, Finance, or Risk Management would be an asset.
  

Experience:

• Minimum 5 to 8 years of progressive experience in internal audit, financial control, or risk management roles.
  
• Proven track record in conducting operational and process audits across multiple functions (finance, logistics, sales, IT, etc.).
  
• Experience within a retail, distribution, or FMCG environment preferred, with exposure to high-volume transactions and inventory-driven operations.
  
• Hands-on experience with ERP systems (e.g., SAP, Microsoft Dynamics, Odoo, or equivalent) and data analytics tools for audit and reporting purposes.
  
• Demonstrated experience in designing and implementing internal controls, compliance frameworks, and risk management policies.
  
• Exposure to fraud detection, investigation, and compliance reviews is highly desirable.
  
• Experience in leading small audit or control teams and collaborating with senior management to drive corrective actions.
  
  

Key Competencies:

• Strong analytical, investigative, and problem-solving skills.
  
• High ethical standards, confidentiality, and integrity.
  
• Excellent report writing and presentation skills.
  
• Proficient in MS Office tools, particularly Excel and PowerPoint.
  
• Strong interpersonal and communication abilities to influence at all levels.
  
• Ability to work independently and manage multiple audits simultaneously.
  

1.5 Skills &  Competencies

• Strong analytical, investigative, and problem-solving skills.
  
•  High level of integrity, independence, and confidentiality.
  
• Excellent communication and report-writing skills.
  
• Knowledge of ERP systems, IT controls, and data security standards.
  
• Ability to work cross-functionally and maintain objectivity.
  

1.6 Working Relationships

• Collaborates with Heads of Departments across all functions (Sales, Aftersales, Operations, Logistics, Finance, IT, CX, HR).
  
• Reports directly to the CEO and provides strategic insights on risk, compliance, and operational efficiency.