Trade Relationship Manager

5 days ago

Nairobi, Nairobi Area, Kenya 360tf Full time $60,000 - $120,000 per year

ROLES AND RESPONSIBILITIES

  • Responsible for advancing the sales process, closing new business and achieving/assisting in sales
  • Actively participate in the planning and execution of company's marketing activities providing vital inputs based on his/her interactions with prospects.
  • Support and service existing customers on their queries/issues.

DETAILED DESCRIPTION

  • Work on sales leads received from transactions on the platform, sales personnel on the ground, digital marketing sources
  • Establish connect with potential clients, explain product/service capabilities, finalise sales presentations
  • Assist in creating RFP
  • Discuss terms with potential
  • Address queries raised by the potential clients.
  • Liaise internally for any
  • Finalisation of contracts and closure of
  • Ensure receipt of subscription fee as per
  • Assist the RMs in the execution of their account and territory
  • Support the company's strategic and ongoing marketing awareness campaigns and drive prospect participation to internal and external events &
  • Extend support to clients during the onboarding.
  • Attend to any queries from clients on subscription plans and their
  • Record any customer complaints and escalate to appropriate level to have it
  • Regular calls to existing clients to proactively service them and attend to their
  • Resolve any issues faced by clients in payment of subscription fee.
  • Address any queries of clients relating to transaction processing by internally coordinating with the relevant departments and calling back the client with
  • Guide customers on any IT related issues on 360tf platform or arrange for expert services to have it
  • Closely work with Relationship Managers and understand customer requirements to offer the best level of service to each category of customers.
  • Handle any queries raised by referral partners r.t. customer service.
  • Systematic documentation of customer logs, turn-around time, complaint resolution
  • Produce regular MIS on customer complaints, turnaround time analysis, resolution results etc.

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