Fraud & Risk Analyst

13 hours ago

Nairobi, Nairobi Area, Kenya Sportserve Full time 900,000 - 1,200,000 per year

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

The Fraud & Risk Analyst is the first line of defence against fraudulent activity. They are responsible for investigating transactions, behaviour, and alerts by applying company procedures with precision and care. They detect suspicious patterns, escalate unusual cases, and ensure strong documentation for traceability and compliance.

 Key Responsibilities:

  • Investigate assigned alerts and transactions following defined SOP's.
  • Detect and report suspicious behaviour or irregularities in customer actions.
  • Handle straightforward and moderately complex cases with minimal supervision.
  • Flag and escalate unclear or high-risk cases to Senior Analysts or Team Leads.
  • Document investigation steps and maintain high-quality audit trails.
  • Contribute to identifying recurring fraud types or process inefficiencies.
  • Suggest minor updates to SOP's or workflows based on observed patterns.
  • Participate in knowledge-sharing and team huddles to align on fraud trends.

Skills & Traits:

  • Excellent attention to detail and pattern recognition.
  • Ability to follow structured procedures with accuracy.
  • Clear written communication for documentation and internal notes.
  • Openness to feedback and eagerness to improve.
  • Early-stage analytical thinking and root cause curiosity.
  • Responsible handling of sensitive information.

Success Indicators:

  • High accuracy rate in fraud detection and decision-making.
  • Reduction in escalated errors due to misjudgment.
  • Strong case documentation aligned with audit expectations.
  • Recognition of improvement suggestions by Team Leads or Seniors.
  • Proactive contribution to team discussions on fraud patterns.

Minimum Requirements:

  • 1–2 years of experience in fraud detection, customer support, payments, risk, or similar
    roles.
  • Strong command of written and spoken English (additional languages are a plus).
  • Good understanding of online transactions, digital platforms, or financial products.
  • Comfort working with data, fraud tools, Microsoft Office and internal case management
    systems.
  • Ability to work under pressure and make fast, accurate decisions.
  • Willingness to work flexible hours/shifts as needed (especially in 24/7 environments).

Desired Competencies:

  • High attention to detail and pattern recognition.
  • Strong sense of responsibility and integrity.
  • Collaborative and open to feedback.
  • Curious mindset with eagerness to learn

**Applications in English only please

Diversity & Inclusion

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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