Porter

The Porter is responsible for providing a warmwelcome and excellent service to guests upon arrival and throughout their stay.The role involves assisting with luggage handling, guiding guests around thehotel, ensuring smooth check -ins/outs, and offering support to maintain guestsatisfaction and comfort. Key Responsibilities Address guest complaints and resolve issues efficiently and professionally.Greet guests courteously upon arrival and departure.Assist guests with carrying, storing, and retrieving luggage.Escort guests to their rooms, explain room facilities, and provide hotel informationRespond promptly to guest requests and inquiries, ensuring satisfaction.Assist in arranging transportation, providing directions, or suggesting local attractions when required.Ensure the lobby and entrance areas are always clean, tidy, and presentable.Safely handle and store guest luggage in the designated luggage room.Assist with guest check -in/check -out procedures when necessary.Support concierge and front office staff with guest -related tasks.Handle luggage and equipment carefully to avoid damage or injury.Report any maintenance issues, safety hazards, or suspicious activities immediately.Follow hotel safety and security protocols at all times. Maintain a professional appearance and wear the assigned uniform neatly.Demonstrate excellent communication and interpersonal skills. Uphold the hotel's values by deliveringhigh -quality, courteous, and professional service. RequirementsO level Certificate. Certificate in the front office and housekeeping training an added advantage 2 years experience in a related function physical fitness