Salesforce Administrator

4 days ago

Nairobi, Nairobi Area, Kenya The Church of Jesus Christ of Latter-day Saints Full time
Description

The Salesforce Administrator will lead the implementation and ongoing administration of Salesforce as the work order management platform for the Facilities Management groups (FMG) , the Vendor Management Office (VMO), and approved vendors. This role involves collaborating with Salesforce Headquarters Team for training, preparing and migrating operational data, configuring the system for work order processes, and delivering training to employees and vendors to ensure consistent adoption and compliance. The incumbent will produce and present quantitative information requests from management, product owners, and system development. Identifies, gathers, and analyzes data to understand data cleansing and manipulation needs to ensure accurate recording of data. Monitors system flows and data to ensure proper system functioning and data integrity.

Responsibilities

•Configure salesforce to support the complete work order lifecycl
•Set up profiles, permissions, role hierarchy, and sharing rules to ensure secure and appropriate access for FM teams, VMO, and vendors.
•Build and maintain operational dashboards and reports for O&M leadership, FM Groups, and the VM
•Prepare and clean FM group data, vendor details, locations, and service categories while implementing data quality routines.
•Organizes and manages information form various databases while coordinating units, divisions and departments to resolve data recording problem.
•Deliver role-based training to area employees, FM teams, VMO teams, and vendor contacts. Provide Standard Operating Procedures (SOPs) and ongoing support.

Qualifications

•Must be worthy to hold a current temple recommend
•Bachelors Degree and at least 3-5 years experience required
•Stong written and verbal communication skills and ability to train various audiences
•Ability to work independently while contributing to the team success
•Excellent data analysis, research  and problem solving skills
•Experience with salesforce administration (or other similar systems)
•Strong experience with Microsoft products such as Outlook, Excel, PowerPoint, and Teams
•Ability to speak French would be an added advantage

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