Claims Handler

Company Description

Axis Direct Insurance Agency, established in 2012, is dedicated to delivering quality insurance advisory and financial services. We prioritize cost-effectiveness and transparency, fostering trust with our clients. Our commitment to excellence makes us a preferred choice for those seeking reliable insurance solutions.

Role Description

This is a full-time on-site role for a Claims Handler located in Nairobi County, Kenya. The Claims Handler will be responsible for processing and managing insurance claims, communicating with clients and insurance companies, and ensuring claims are handled efficiently and accurately. Day-to-day tasks will include evaluating claims, negotiating settlements, and maintaining records of claims and settlements.

Expected To Cover the following

:

• Medical Insurance Claims
• WIBA (Work Injury Benefits Act) Claims

• Business

• damage to business premises, business disruption, injury to staff or the public, theft

• Home

- burglary, fire, flood or other accidental damage
- Marine and Aviation-
- Motor vehicle

- theft, accident, injury or death
- Personal Accident

- accidents, illness or death
- Last Expense

– Death of a policy holder or dependent.
- Travel

- flight delays and cancellations, missing luggage, theft, illness or injury.

Key Responsibilities:

As an insurance claims handler, you'll typically need to liaise with the underwriter:

• Process new insurance claims notifications
• Provide advice on making a claim and the processes involved.
• Collect accurate information and documents to proceed with a claim
• Analyze a claim made by a policymaker to establish whether it satisfies the policy conditions.
• Guide policyholders on how to proceed with the claim.
• Explain to policyholders when their claim is not covered.
• monitor the progress of a claim.
• With the underwriter, handle any complaints associated with a claim