Current jobs related to Zoho CRM Specialist - Nakuru, Nakuru - Mortgage Ezy

  • Virtual Pharmaceutical Customer Service Representative

    2 weeks ago

    Customer, Nakuru, Kenya Vanigent Full time 1,200,000 - 2,400,000 per year

    Do you have a noticeable passion for results?You're calm and empathetic, especially when results are on the line. Customer-focused and resourceful, you deliver exceptional support by communicating clear, compliant information, coordinating solutions with cross-functional partners, and strengthening providers' trust and patients' confidence at every...

Zoho CRM Specialist

2 weeks ago

Nakuru, Nakuru, Kenya Mortgage Ezy Full time 600,000 - 1,200,000 per year

Role Description

CRM System Management:

· Administer and maintain the ZOHO CRM system, ensuring data integrity and accuracy.

· Customize and configure the ZOHO CRM system to meet business requirements.

· Develop and implement processes and procedures for effective use of the ZOHO CRM system.

· Train and support users on ZOHO CRM system functionality and best practices.

Customer Data Analysis:

· Analyze customer data to identify trends, patterns, and insights for improving customer engagement and retention.

· Segment customer data based on demographics, behaviors, and preferences to develop targeted marketing campaigns.

· Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.

· Generate reports and dashboards to provide stakeholders with actionable insights.

Customer Engagement and Retention:

· Develop and execute ZOHO CRM strategies to enhance customer satisfaction, loyalty, and retention.

· Implement personalized communication and marketing campaigns based on customer segments and preferences.

· Optimize customer touchpoints and journeys to deliver seamless and engaging experiences.

·     Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.

Collaboration and Cross-Functional Support:

· Collaborate with shareholders to align ZOHO CRM initiatives with business objectives.

· Provide support and guidance to teams on CRM system usage, best practices, and data management.

· Coordinate with IT teams for ZOHO CRM system enhancements, integrations, and troubleshooting.

·       Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.

QUALIFICATIONS:

  • Proven experience as a ZOHO CRM Specialist or similar role
  • Strong knowledge of CRM principles, methodologies, and best practices
  • Proficient and strong knowledge of ZOHO CRM system, data analysis tools, ZOHO maintenance, WordPress, reports and dashboards
  • Demonstrated expertise in developing complex automation/integration workflows using Zoho Creator, Zoho CRM, Zoho Desk, Zoho Books, or other Zoho products.
  • Excellent phone, email and instant messaging communication skills
  • Excellent time management skills
  • Solid organizational skills
  • Onsite role at Nakuru Office

Submit you application with the subject line
"ZOHO CRM Specialist"
to