Customer Experience Associate

5 days ago

Tatu City, Kenya Tatu City Full time $40,000 - $60,000 per year

The Customer Experience Associate plays a vital role in connecting potential homebuyers and investors with Tatu City.
You will be the first point of contact for many of our customers, building meaningful relationships, presenting our products with confidence, and supporting the sales team in achieving its targets.

This role suits articulate, confident communicators who enjoy speaking with people, are comfortable on the phone, and thrive in a fast-paced, high-energy environment.  

Key Responsibilities 

Lead Generation & Outreach:

  • Contact potential customers through calls, messages, and digital channels to introduce our products and opportunities.
  • Proactively follow up with leads to maintain engagement and interest.
  • Schedule meetings and site visits for the sales team.

Customer Engagement:

  • Build rapport and deliver professional, engaging conversations with customers from diverse regions and backgrounds across the world.
  • Adapt communication styles to suit different cultural and time-zone contexts.
  • Represent Tatu City's brand and values with warmth, clarity, and professionalism in every interaction.

CRM & Reporting:

  • Accurately record customer interactions, leads, and follow-ups in the CRM system.
  • Track progress against targets and contribute to team goals.

Sales Enablement:

  • Support sales and marketing teams in developing strong lead pipelines.
  • Provide insights from customer conversations to help improve outreach strategies.

Requirements

  • Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
  • 1–3 years' experience in telesales, account management, or a high-volume client-facing role.
  • Excellent written and spoken English with a clear, professional phone presence.
  • Confident and engaging communicator with strong sales and persuasion skills.
  • Active listener able to identify client needs and tailor conversations effectively.
  • Skilled in managing objections and maintaining positive momentum.
  • Highly organized, detail-oriented, and adaptable to new tools and systems.
  • Experience using CRM platforms (e.g., Salesforce, HubSpot) preferred.
  • Proactive, results-driven team player focused on meeting and exceeding targets.
  • Experience working with international clients across different time zones is an advantage.
  • Applicants who possess experience in diaspora sales, real estate or property sales, or engaging with global clients will have a significant advantage over other candidates.

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