Service Manager

2 days ago

Nzalae Nzawa locations Kitui County, Kenya NuServe | B Corp™ Full time 1,200,000 - 3,600,000 per year

Service Manager
Location:
Coventry/Birmingham/Manchester – Filed Based Role

Salary:
£30, £32, Company Van

Contract Type:
Full Time Permanent

Hours:
40 per week, filed based

Start date:
We're ready when you are

Who We Are
We're a
commercial cleaning and support services company
, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.

We get a buzz from doing work we're proud of—and we work best with clients who care about quality, fairness, and long-term value. Our team is our greatest asset, and we invest accordingly—because when they thrive, so do our customers.

We're pioneers at heart. Always improving, always evolving. And right now, we're building a high-performing, purpose-led operational team to help us scale toward
£30m revenue
—without compromising who we are.

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

Who We're Looking For
You know that great teams aren't built overnight. They're built on trust, clear communication, and a shared commitment to doing things right. As an Multi Site Account Manager, you bring people together, create momentum, and set the tone for success across every site you touch.

Managing people is at the core of what you do—because you know that when your teams feel supported and engaged, great results follow. You're confident with clients, calm under pressure, and driven by a genuine desire to make things better, day in and day out.

What You'll Be Doing
Lead and inspire:
Motivate and develop a high-performing team to deliver outstanding cleaning across our customer sites.

Manage effectively:
Oversee employee relations including recruitment ensuring a positive and cohesive working environment.

Overseeing
service delivery
across multiple customer sites, ensuring compliance with
Service Level Agreements (SLAs).
Monitoring budgets
and ensuring efficient cost management, including the processing of payroll

Building strong relationships with
customers and employees
to drive service excellence.

Champion best practice and problem solve:
Maintain and update cleaning plans and act quickly and effectively in a fast-moving environment.

What We're Looking For
Proven multi-site management experience in cleaning, facilities, or support services

A natural leader who puts people first, with a track record of building high-performing teams

Strong commercial acumen – understands budgets, KPIs, and contract delivery

Excellent communication and client-facing skills – confident, professional, and proactive

Ability to thrive in a fast-paced, hands-on role with a flexible, problem-solving mindset

Someone who is able to work flexibly as this is not a standard 9-5 role

Why join NuServe?
This isn't just a job—it's a
chance to shape a business as it scales
We
dare to differ
—and you'll have freedom to work in the way that works best for you

You'll be surrounded by people who
care, push, and deliver
And if you're good,
you'll grow fast
—with real autonomy and influence

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