Ga Field Supervisor

Key Responsibilities and Deliverables:

Operational Management

• Communicate and ensure team understanding of set store KPIs

• Oversee the execution and achievement of agreed store KPIs

• Coordinate with store managers to unlock store challenges with respect to store KPIs

• Ensure execution of 6Ps at store level

• Follow stipulated guidelines regarding stock management including orders and returns policies

• Oversee management of shelf health i.e Stock replenishment, Facings, integrity of planogram

• Ensure implementation and monitoring of planograms at store level

• Ensure effective implementation of promotional activities

• Oversee execution of in-store activations as per agreed activations plans

• Provide communication regarding set sales targets to respective team members

• Continiously monitor and evaluate set sales targets to ensure achievement

• Ensure sales volume growth through demand creation

• Conduct client specific instore audits

• Continuously benchmark and optimise sales achievement processes against best practice

• Provide regular feedback to Line Manager

Account Management

• Partner with distributors, account managers and other partners to meet and exceed sales
growth targets

• Maintain detailed sales target control

• Address and follow-up all customer queries and problems

• Stay abreast of the market and competitors

• Meet client/customer and company performance standards

• Escalate any issues that remain unsolved to respective line manager

• Conduct quarterly business review sessions with client to unlock growth opportunities

Team Management

• Ensure all information is cascaded and escalated in a timely and accurate manner

• Ensure feet on street and on ground tracking of team activities & performance

• Provide timely and accurate daily attendance records and hours of work

• Ensure your span of control is maintained

• Identify training needs and communicate the same to L&D or HR

• Ensure all team members are trained as per agreed training calendar

• Ensure that respective team adhere to HR policies, procedures, company ways of working and Code of business principles

• Ensure general discipline is maintained by respective team including dress code

• Proper Leave management that ensures no leave liability for respective team members

Operational Excellence

• Mantain Joint Business plans (JBPs)

• Submit daily & weekly reports regarding Joint Business plans (JBPs) to line manager

• Maintain distributor contacts

• Work closely with Key Distributor customer service department to ensure timely dispatch and delivery of customer orders

• Document and manage expenditures

• Ensure management of Smollan assets including HHT devices

• Ensure compliance of set regulations between your team and distributor

• Implement and maintain sales operational excellence, policies and procedures including standard operating procedures

• Compile extensive route planning including designing of your team call cycles / PJPs and timely communication of changes on call cycles / PJPs

• Develop and maintain relevant database of your team customers

• Ensure accurate information is recorded and quality checked, take corrective action where necessary

• Keep abreast of new developments in the industry and communicate new developments to your team and line Manager

• Agree on deliverables, scope and timelines with line managers

2- 3 Years' or more experience in the FMCG Industry as a senior sales representative||Essential / Minimum|0-5 years|
Degree, Higher or Basic Diploma in sales & marketing or relevant field
Sales Management
People management
Administration skills
Customer Service Skills
Communication Skills (verbal & written)