Front Office Assistant

1 week ago

Nanyuki, Laikipia, Kenya Mount Kenya Wildlife Conservancy Full time 120,000 - 180,000 per year

About Mount Kenya Wildlife Conservancy:

Mount Kenya Wildlife Conservancy, a non-profit trust, is dedicated to the long-term preservation of nature and wildlife, ensuring that future generations can experience Kenya's rich biodiversity. Situated at the foot of Mount Kenya, just 10 km from Nanyuki town, the Conservancy is nestled within the UNESCO World Heritage-listed Mount Kenya Forest ecosystem—a region renowned for its ecological significance and breathtaking landscapes.

The Conservancy plays a vital role in the protection of endangered species, most notably the critically endangered Mountain Bongo antelope. With fewer than 100 individuals remaining in the wild, the Conservancy's flagship program is integral to the National Bongo Recovery Plan, aiming to increase their population through a focused breeding and rewilding initiative.

The Conservancy runs three core programs:

  1. Mountain Bongo Breeding Program
    : Focused on the breeding and eventual reintroduction of Mountain Bongo antelopes to the wild.
  2. Animal Orphanage
    : Providing a safe haven for orphaned wildlife, where they receive rehabilitation and are released back into the wild when possible.
  3. Conservation Education
    : Promoting environmental awareness and sustainable practices through partnerships with schools, local communities, and stakeholders like Kenya Wildlife Service (KWS) and Kenya Forest Service (KFS).

In addition to these core initiatives, the Conservancy actively engages in tree planting and biodiversity conservation efforts with local communities, fostering awareness and action to protect Kenya's natural heritage. It is home to over 30 animal species and serves as a sanctuary for wildlife.

Key Responsibilities:

Front Desk Management

  • Welcome and coordinate guest movement in collaboration with animal keepers and guides.
  • Sell and issue tickets to guests for Conservancy facilities.
  • Maintain a tidy and presentable reception and shop with necessary materials (communication materials and merchandise).
  • Manage all incoming calls efficiently.

Administrative Roles

  • Handle the postage of documents and consignments as approved by management.
  • Monitor dispatched materials to ensure they are received at the intended destinations.
  • Maintain records of all documents dispatched within and outside the organization.
  • Collect mail from the post office weekly, sort and forward any mail intended for non-MKWC recipients.
  • Assist in data entry, drafting letters, and filing as required.

Donations Management

  • Receive and issue receipts for all guest donations.
  • Prepare and issue certificates for donations.
  • Follow up on tile-related donations or projects..

Shop Management

  • Ensure the safe custody of sales revenue and submit daily to the accounts office.
  • Maintain accurate records of merchandise sales and stock.
  • Submit timely requests for shop stocks to ensure continuous availability.

Procurement Responsibilities

  • Prepare procurement paperwork (e.g., PRs, Single Source Forms) for all procurement activities.
  • Source quotations for procurement needs in collaboration with the JCG Procurement Office.
  • Support the JCG Procurement Office in preparing Justification Notes (JNs) and ensuring they are signed off by relevant officers.
  • Input procurement paperwork for approval through official platforms (e.g., Docusign, COA App).
  • Monitor the approval process and keep initiators updated on the progress.
  • Send or deliver approved LPOs to selected suppliers and service providers.
  • Follow up with suppliers to ensure timely delivery of goods and services.
  • Confirm receipt of goods, issue goods received notes in collaboration with the Finance Manager and relevant end users.
  • Ensure safe storage of procured items and maintain an updated inventory with the Finance Manager.

Qualifications Required for this Role

  • Diploma in Business Administration, Office Management, Secretarial Studies, or a related field.
  • Two years of hands-on administrative support experience.
  • Proficiency in computer applications and office software.

Competencies required for this Role

  • Good interpersonal skills.
  • Strong coordination and organizational abilities.
  • High attention to detail.
  • Effective listening skills.
  • Assertiveness in managing tasks.
  • Flexibility and ability to adapt to changes

Kindly submit your application for consideration before
October 23rd, 2025.

Please be aware that due to the high volume of applications, only successful candidates will be contacted.