Quality Assurance Engineer

Job Title: Quality Assurance Engineer

Department: Quality Assurance

Reports To: Head of Technology

Direct Reports: 0

Location: Nairobi Kenya

Job Purpose

The Quality Assurance Engineer is responsible for ensuring the quality, reliability, and compliance of software products through strategic test planning, execution, and automation. This role plays a key part in analyzing requirements, identifying risks, and validating system behavior across integrated modules. By collaborating closely with cross-functional teams and mentoring junior QA staff, the Quality Assurance Engineer ensures that all product releases meet high standards of functionality, performance, and regulatory compliance, particularly within a fintech environment.

Key Responsibilities

• Analyze requirements, specifications, and technical design documents to ensure clarity, feasibility, and test-ability.
  

• Develop detailed, product-specific test plans and test cases, ensuring coverage of all functional and non-functional requirements.
  

• Update test plans regularly to align with evolving product features and industry best practices.
  

• Prioritize and execute testing activities, ensuring efficiency and alignment with sprint timelines.
  

• Design, develop, and implement automated test scripts for critical functionalities using industry-standard tools.
  

• Identify, document, and track bugs and issues using appropriate tools, ensuring timely resolution.
  

• Collaborate with engineering teams to reproduce issues, validate fixes, and prevent recurrences.
  

• Conduct comprehensive regression tests after code changes to ensure system stability and functionality.
  

• Verify the impact of updates across all integrated systems and modules.
  

• Prepare and present testing metrics, summaries, and recommendations to Senior Management on a weekly and monthly basis.
  

• Plan and execute joint testing sessions with customers prior to major updates or upgrades to ensure seamless deployment.
  

• Create, update, and maintain user-facing documentation, including user guides, release notes, and system manuals.
  

• Stay current with the latest trends, tools, and practices in software quality assurance, with a focus on fintech and regulatory compliance.
  

• Attend quarterly or semi-annual training or learning sessions to enhance skills.
  

• Work closely with cross-functional teams, including developers, project managers, designers, and fellow QA engineers ensuring alignment and quality across the development lifecycle.
  

• Collaborate with Security & Compliance Analysts to ensure systems meet compliance requirements.
  

• Actively support employee onboarding by leading training sessions on relevant topics and providing departmental introductions to new hires.
  

• Provide guidance and mentorship to junior QA staff
  

Performance KPIs

• Timely closure of tested tickets in accordance with sprints.
  

• Number of automated tests successfully implemented.
  

• Updated or newly documented systems and processes.
  

• Zero unresolved issues reaching production, except where documented exemptions are approved.
  

Required Knowledge, Skills, and Experience

• Degree in Computer Science or related field from an accredited institution.
  

• 5 years of experience in QA roles, ideally in fintech or financial services.
  

• Professional qualification in International Software Testing & Quality Assurance required
  

• Experience with automated testing tools like Selenium, Appium, Postman, or Cypress.
  

• Strong knowledge of RESTful APIs and tools like Postman, SoapUI, or Swagger for API testing.
  

• Familiarity with tools like JMeter to assess system performance under various conditions.
  

• Experience with SQL for verifying data integrity and transactions in databases.
  

• Proficiency with tools like Jira for tracking issues and managing test cases.
  

• Familiar with Agile Scrum Methodology: Agile Testing, Integration Testing, Regression Testing, Cross Browser Testing, User Acceptance testing.
  

Competencies

• Strong knowledge of software QA methodologies, tools, and processes.
  

• Hands-on experience with automated testing tools.
  

• Keen attention to detail and a commitment to delivering high-quality work.
  

• Ability to collaborate and share knowledge with teammates.
  

• Open to receiving constructive feedback and using it to improve processes.
  

• Excellent interpersonal and communication skills.
  

• Proactive and results-oriented