Senior IT System Engineer

6 days ago

Nzalae Nzawa locations Kitui County, Kenya Qinshift Full time 900,000 - 1,200,000 per year

This is us
At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is you

  • 5+ years proven experience as a Storage and Backup Engineer or equivalent in enterprise environments.
  • Deep hands-on experience with enterprise-class backup platforms (Experience with Rubrik Backup will be advantage).
  • Strong expertise in NetApp and Pure Storage systems, including performance tuning and configuration best practices.
  • In-depth knowledge of SAN/NAS protocols (FC, iSCSI, NFS, SMB/CIFS) and storage networking concepts.
  • Track record of leading upgrades, migrations, and major configuration changes with minimal impact.
  • Excellent communication skills — able to engage with both technical teams and business stakeholders.
  • Strong documentation discipline and ability to create clear, reusable operational procedures.
  • Self-driven, with the ability to work independently, prioritize tasks, and deliver results under pressure.
  • Experience with automation, scripting, and orchestration (e.g., PowerShell, Python).
  • Familiarity with ITIL practices for incident, change, and problem management.

Nice to have

  • Knowledge of cloud-based backup and storage integrations (Azure, AWS, GCP).

**This is your role****

  • Monitor and maintain enterprise storage and backup infrastructure (Rubrik, NetApp, Pure Storage).
  • Execute and verify daily/weekly/monthly backup jobs, handle failures, and ensure recoverability.
  • Troubleshoot and resolve storage performance, connectivity, and backup issues promptly, including participation in major incident calls.
  • Perform operational tasks, including LUN provisioning, storage expansions, replication setup, QoS policy setup, and backup policy adjustments.
  • Apply patches, upgrades, and firmware updates on Rubrik, NetApp, and Pure Storage systems according to change management processes.
  • Collaborate with other teams (Compute and Virtualization, DBA, Network, Security) to resolve cross-domain issues and ensure smooth operations.
  • Maintain accurate documentation (configurations, procedures, incident logs) to support team knowledge sharing.
  • Participate in on-call rotations and provide after-hours support during critical events or planned maintenance.
  • Work with vendors to escalate issues and drive resolution for complex incidents.

W
e take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength
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