National Key Account Manager

3 days ago

Nairobi, Nairobi Area, Kenya Unga Group PLC Full time $104,000 - $130,878 per year

Job Purpose:

The National Key Account Manager role's primary purpose is to grow the business revenue and market share in all Modern Trade and Key Accounts through maintaining excellent relationships with customers, excellent Key Account Team Leadership and Management and great in trade and in store execution.

Key Responsibilities:

Team Management - 30% of Time

  • Lead the key accounts team to deliver exceptional results by making sure team members are clear on their role, have clear KPIs and targets and the same are monitored and assessed frequently (Daily, Weekly and Monthly) and corrective actions taken
  • Develop and train on sales routines for the Key Account Managers and Merchandisers
  • Mentor and coach the team and ensure capability development happens
  • Ensure adherence to company policies and processes by the team
  • Effective management of all agencies providing manpower resources to the business specifically merchandising and brand ambassadors

Financial Management - 25% of Time

  • Deliver volume and revenue target within Modern Trade and Key Accounts
  • Achieve targeted margins by focusing on the sales mix
  • Ensure adherence by customers to the company's accounts receivables policy
  • Develop and effectively managed customer marketing support budgets
  • Effective management of market returns
  • Effectively monitor and motivate for price adjustments to ensure we remain competitive in the trade

Relationship Management 25% of Time

  • Build deep and maintain lasting relationships with key chains decision makers to ensure we are top of mind and are considered valued partners
  • Schedule and arrange Top to Top meetings and market visits to foster good working business relationships between key chains and top management of the company
  • Development, execution and management of joint business plans based on pay for performance model to achieve company objectives
  • Be the champion of Excellent Customer Service within the company by ensuring Modern trade customers issues are documented, understood and resolved within the shortest time possible as per SLAs
  • Address and resolve any customer quality concerns with the help of the Quality Manager

Trade Execution – 20% of Time

  • Develop and implement channel strategies for the different sub channels within Modern Trade
  • Together with the respective Key Account Manager, develop chain specific strategies and plans to ensure collaboration and achievement of company plan
  • Develop, Deploy and maintain picture of success within the chains with special focus on key metrics of OSA, SOS and SOVI
  • Management of trade offers to drive revenue, loyalty, visibility, volume and share
  • Development and execution of shop in shop strategies to increase points

Experience required for this Role

  • Degree in business related field
  • 10+ years' experience in FMCG within Sales with at least 5+ years in Key Account Management
  • Good knowledge of trade partner operations
  • Good trade relationships built over time

Skills, Behaviours and Competencies required for this Role

  • Effective leader and people manager
  • Excellent Customer Engagement and Relationship skills
  • Drives High standards and strives for excellence
  • Advanced Negotiation and Persuasion skills
  • Self drive
  • Problem solving ability
  • Advanced communication skills

  • National Key Accounts Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $900,000 - $1,200,000 per year

    Job Title: National Key Accounts Manager - Pharmaceutical Department: Commercial Business Unit Reports to: Head of Business Unit Jointly Reports to: General Manager 1. JOB PURPOSE To lead and grow strategic partnerships with key hospital and healthcare institutions across Kenya—including Tier A, Tier B, and other public, mission owned...

  • National Key Accounts Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya CDL Human Resource Full time $90,000 - $120,000 per year

    To lead and grow strategic partnerships with key hospital and healthcare institutions across Kenya—including Tier A, Tier B, and other public, mission owned and private sector stakeholders—by establishing a best-in-class Key Accounts framework. The role focuses on optimizing listing of products, distribution, enhancing customer satisfaction, protecting...

  • Key Account Manager

    2 days ago

    Nairobi, Nairobi Area, Kenya Crestwood Marketing & Communications Full time $104,000 - $130,878 per year

    Company DescriptionCrestwood Marketing & Communications is an integrated communications agency dedicated to solving complex business, brand, marketing and communications challenges through strategic and innovative approaches. Our competent and creative team comprises experts in communication, public relations, advertising, and marketing. We specialize in...

  • Key Account Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya MGallery Hotel Collection Full time $60,000 - $80,000 per year

    Company DescriptionThe MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a...

  • Key Account Management

    5 days ago

    Nairobi, Nairobi Area, Kenya FCM Travel Solutions Full time $60,000 - $80,000 per year

    Own and grow a portfolio of key accounts, acting as the trusted advisor to senior client stakeholders. Identify and develop new business opportunities within assigned accounts and across target sectors. Create account strategies, sales forecasts, and growth plans aligned with company objectives. Lead contract negotiations, upselling, and cross-selling...

  • National Sales Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $90,000 - $120,000 per year

    Job Title: National Sales Manager (NSM)Reports to: Managing DirectorSupervises: Channel Heads (Modern Trade, General Trade, Institutions, HoReCa), Regional Sales Managers, Account Representatives, MerchandisersPurpose of RoleThe National Sales Manager (NSM) is responsible for owning and delivering the company's overall sales targets (volume and revenue)...

  • Key Accounts Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Norda Industries Limited Full time 900,000 - 1,200,000 per year

    The ideal candidate must have strong experience in modern trade account management, proven ability to deliver sales growth, and excellent skills in managing Joint Business Plans (JBPs), retail partnerships, and field execution. This role is responsible for driving sales targets, ensuring on-shelf availability, and maximizing product visibility across key...

  • Key Accounts Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Career Directions Limited (CDL) Full time $60,000 - $80,000 per year

    Position: Key Account Manager Region: Nairobi Reporting to: Head of Corporate Sales Business Unit: Corporate Sales Role Purpose: To develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues. This is to be achieved through: • Proactive...

  • Junior Key Accounts Manager

    2 days ago

    Nairobi, Nairobi Area, Kenya Johnson & Johnson Innovative Medicine Full time $70,000 - $120,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Key Account Manager

    5 days ago

    Nairobi, Nairobi Area, Kenya Unilever Full time 500,000 - 1,000,000 per year

    Unilever is currently hiring forKey Accounts Manager, NaivasFunction:Customer DevelopmentReports to:Head of Modern Trade, KenyaScope:LocalLocation:Nairobi, KenyaTerms & Conditions:Full timeAbout UnileverWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that...