Care Associate Analyst

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Our people make all the difference in our success.

Cigna offers health insurance policies around the world. We are passionate and driven in helping people to improve their health, well-being, and sense of security. We started more than 200 years ago and since then we have continued to innovate and expand. At Cigna Health Benefits we focus on the unique needs of intergovernmental

(IGO) and non-governmental (NGO) organizations, and expats from multinationals in Europe and Africa.

You can read a lot more about Cigna at

We are seeking a Care Associate Analyst to join our expanding team in Nairobi.

Role Purpose

Responsible to review and approve medical services requested by providers or customers according to medical necessity review guidelines. Will ensure customers receive the best quality care, diagnostics and treatment and avoid over or under-utilization of clinical services. Ability to review, investigate and respond to external and internal inquiries/complaints. Provide guidance to other clinical and non-clinical staff related to medical necessity.

• Part of a clinical team that provides medical management services to customers worldwide but mainly in Africa region.

• Give evidence-based advice on pre-authorization, considering internationally accepted protocols and local and/or regional customs and regulations.

• Assessing pre-authorization requests claims in line with the policy coverage and medical necessity. 

• Identify and refer cases to the Cigna Clinical team for case management, disease management and other clinical services 

• Assist and support the team in cost containment, assist in projects and service delivery to meet goals. 

• To assist queries from providers and payers via phone calls or e-mails 

• Be fully versed with medical insurance policies for various groups / beneficiaries. 

• Might be required to assist in training colleagues and sharing knowledge. 

• Ability to review, investigate, and respond to external and internal inquires/complaints and provide guidance to other clinical and non-clinical staff related to medical necessity. 

• Assist in fraud detection

• Meeting the defined qualitative and quantitative key performance metrics for the assigned job role. 

• Ensure adherence to the predefined TATs for pre-approvals 

• Achieving required targets assigned by the team leader on daily, weekly, and monthly basis. 

• Ensure compliance to any changes in terms of system parameters or process. 

• Other duties as assigned.

REQUIREMENTS

• University Degree or Diploma in Medical specialization . 

• 2-3 years of clinical experience preferable in a payer setting on medical management.

• Experience in the Africa region & International market

• Fluent in English along with either French, Portuguese or Spanish, any other language is a plus

• Strong interpersonal and communication skills. 

• Must be a computer literate

• Knowledge of utilization, cost containment services, insurance coverage.

• Ability to build solid working relationships with staff, clients, customers, and healthcare providers. 

• Demonstrates pro-active problem-solving and analytical skills 

• Ability to work under pressure and meet tight deadlines 

• Flexible to work on shifts/varying work schedules.

OUR OFFER

• A challenging job in an international environment

• A dynamic, young, and entrepreneurial company culture that values and stimulates initiative

• A competitive package and benefits

• Hybrid model of working

• Flexible working hours.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.