Production Support Engineer

5 days ago

Nairobi, Nairobi Area, Kenya Prodapt Full time 50,000 - 80,000 per year
Overview

We are seeking a proactive and detail-oriented L1 Support Engineer with hands-on experience in VMware administration and Linux system management. The ideal candidate will be responsible for providing first-level operational support for our virtualized environments, assisting in troubleshooting, monitoring system performance, and ensuring adherence to change management processes.

This role is key in maintaining the stability, availability, and performance of our virtual infrastructure while ensuring compliance with organizational standards and ITIL best practices.

Responsibilities
    1. VMware Administration
    • Assist in the management and support of VMware vSphere infrastructure (ESXi hosts, vCenter).
    • Monitor performance and health of virtual machines, hosts, and storage components.
    • Perform basic troubleshooting for VMware-related incidents and escalate as necessary.
    • Support operations related to vSAN, DRS, HA, and vMotion.
    • Participate in scheduled maintenance activities and patch deployments.
    1. Linux System Administration
    • Provide L1 support for Linux-based servers (RHEL, CentOS, Ubuntu).
    • Monitor server health, disk usage, and performance metrics.
    • Apply system updates and basic configurations under supervision.
    • Assist in automating repetitive operational tasks using Bash or Python scripts.
    1. Change Management
    • Ensure all operational changes are logged, reviewed, and approved per the Change Management process.
    • Participate in CAB meetings and support implementation of approved changes.
    • Maintain accurate and up-to-date change records and rollback plans.
    1. Documentation & Reporting
    • Maintain standard operating procedures (SOPs) and update knowledge base articles.
    • Prepare daily/weekly reports on system performance, incidents, and capacity trends.
    • Document root cause analysis for recurring issues.
    1. Collaboration & Support
    • Work closely with L2/L3 teams, developers, and network/security engineers for issue resolution.
    • Provide first-level troubleshooting and escalate complex issues appropriately.
    Support compliance and audit activities by ensuring documentation and process adherence.
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, or related field.
  • 1–3 years of experience in IT Support or System Administration.
  • VMware Certified Associate (VCA) or equivalent certification preferred.
  • Linux certification (RHCSA, LFCS) is an added advantage.

  • Production Support Engineer

    3 days ago

    Nairobi, Nairobi Area, Kenya Prodapt Full time 1,200,000 - 2,400,000 per year

    OverviewWe are looking for a proactive and skilled DevOps Support Engineer to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining application servers, cloud infrastructure, and deployment pipelines. This role involves both L1 and L2 support activities, ensuring the stability and reliability of production...

  • Production Support Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Prodapt Full time 1,200,000 - 2,400,000 per year

    OverviewWe are looking for a proactive and skilled DevOps Support Engineer WITH 3- 5 yrs of experience to join our team. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining application servers, cloud infrastructure, and deployment pipelines. This role involves both L1 and L2 support activities, ensuring the stability and...

  • Production Support Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Prodapt Full time $30,000 - $60,000 per year

    OverviewWe are seeking a proactive and detail-oriented L1 Support Engineer with hands-on experience in VMware administration and Linux system management. The ideal candidate will be responsible for providing first-level operational support for our virtualized environments, assisting in troubleshooting, monitoring system performance, and ensuring adherence to...

  • Technical Support Engineer

    5 days ago

    Nairobi, Nairobi Area, Kenya Acsys International Ltd. Full time 1,200,000 - 2,400,000 per year

    CUSTOMER SERVICES TEAM – SUPPORT ENGINEER:With Acsys International, the Support Engineer will be expected to perform all the below mentioned support activities which falls under our scope, to the Customers located globally. Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA.CORE...

  • Application Support Engineer

    7 days ago

    Nairobi, Nairobi Area, Kenya Network International Full time 1,200,000 - 2,400,000 per year

    About us:Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc....

  • Product Support Lead

    3 days ago

    Nairobi, Nairobi Area, Kenya I&M Bank Uganda Full time $30,000 - $60,000 per year

    Job PurposeThis role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution.The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.The Lead...

  • Product Support Lead

    3 days ago

    Nairobi, Nairobi Area, Kenya I&M Bank Limited Full time $30,000 - $60,000 per year

    Job Purpose:This role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.The Lead...

  • Customer Support Engineer

    2 weeks ago

    Nairobi, Nairobi Area, Kenya Tatu City Full time $80,000 - $120,000 per year

    Position OverviewAs a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Fahari Link and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will...

  • Senior Advanced Support Engineer

    3 days ago

    Nairobi, Nairobi Area, Kenya talent match africa. Full time 1,200,000 - 2,400,000 per year

    About Ustalent match africa connects experienced professionals in Africa (just like you) with international employers from around the world (places like the USA, Australia, the UK, India, and Europe). Since 2016, we've been providing employability services to professionals across technology, finance, digital marketing, graphic design, and more. We currently...

  • Product Security Engineer- Mobile

    3 days ago

    Nairobi, Nairobi Area, Kenya Sun King Full time 600,000 - 1,200,000 per year

    Product Security Engineer- MobileDepartment: Global Analytics and TechnologyEmployment Type: Permanent - Full TimeLocation: KenyaReporting To: Head of Cyber SecurityDescription Job Location: Tatu City, KenyaAbout the role:The role holder will identify security loopholes in various vendor smartphones and advise on security considerations. You will be...