Head of Agency Training

1 day ago

Nairobi, Nairobi Area, Kenya CIC Group Full time 60,000 - 120,000 per year

About UsCIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.

We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.

Our tagline, "We Keep Our Word," reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.

CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.

About the role
  Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.

Key Responsibilities

1. Strategic Responsibilities
  • Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company's growth objectives in the life insurance sector.
  • Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
  • Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
  • Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
  • Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
  • Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.
2. Operational Responsibilities
  • Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
  • Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
  • Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
  • Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
  • Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
  • Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct
  • Return on investment in training activities.
3. Governance Responsibilities
  • Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
  • Maintain accurate training records for audits, certification tracking, and regulatory inspections.
  • Proactively identify and mitigate training-related compliance risks.
4. Culture & Leadership Responsibilities
  • Build and maintain a strong training team and ensure effective succession planning.
  • Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
  • Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
  • Support individual development planning and personalized learning journeys.
  • Lead by example, providing transformational leadership that inspires excellence and innovation
Who We're Looking For

Qualifications
  • Bachelor's degree in Business, Finance, Insurance, or a related field
  • Professional insurance certification (e.g. COP, LOMA, or Diploma in Insurance.
    Certified Trainer (e.g., Trainer of Trainers or equivalent)
  • 6 years of experience in training in financial services
  • Proven track record in designing and delivering effective training for insurance sales teams or Financial Advisors
Key Competencies
  • Expertise in Life Insurance Products & Sales Processes
  • Proficient in Instructional Design and adult learning methodologies
  • Project management skills: Ability to manage training projects, timelines, and budgets.
  • Evaluation and assessment skills: Ability to measure training effectiveness and identify areas for improvement.
  • Leadership and management skills: Ability to lead and motivate trainers, trainees, and stakeholders.
  • Strong Leadership and Coaching skills
  • Excellent Presentation and Facilitation capabilities
  • Analytical with strong Needs Assessment and Performance Evaluation experience
  • Skilled in Stakeholder Engagement and Communication
Why Join Us
You will have the opportunity to shape a high-impact learning culture and elevate performance across agency business. You will lead innovative capability-building initiatives that empower teams to excel in a dynamic, competitive market. This role puts you at the centre of growth—where your expertise directly drives agency productivity, professionalism, and long-term success.
 

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