Product Manager

Company Description

Beem is a Pan-African startup with a presence across more than 25 African markets. We envision an Africa powered by enterprises, empowered through technology. Our mission is to enable enterprises to create lasting relationships with customers across Africa using SMS, USSD, airtime & chat through our products BeemAPIs, BeemEngage & BeamMoja. We are currently processing up to 60 million transactions / month, cover 60+ mobile operators and are growing fast. Read more about our story at

​

Position Summary

Beem is seeking an experienced product manager to spearhead Beem's enterprise communication, social commerce and conversational AI product development. The product manager will be working on products and features used by enterprises across the continent and beyond everyday. The work is challenging, fast-paced and always changing. You have strong communication and analytical skills, are committed to quality and have a collaborative work ethic.

The successful candidate will report to the Head of Engineering/CTO and will work with other teams to define requirements, validate with customers, design and market products to support substantial growth over the next three years. S/he will specifically be responsible for development pertaining to SMS, USSD, Airtime, Chat, Chatbots, CRM, Ticketing, Surveys & Rewards.

Culture, Career Growth and Development / Life At Beem

Some of the words we use to describe our culture are fast-paced, friendly, challenging, casual yet professional, diverse, flexible and progressive. At Beem, our most valuable resource is our people. We're serious about our work, but embrace fun and flexibility to get the job done. We believe that employee satisfaction starts with creating a supportive and inclusive environment where employees feel welcome no matter their personal or professional backgrounds. We've developed a unique culture of constant learning and are investing in developing our people. Through regular feedback on your performance and monthly reviews, you get an opportunity to discuss your challenges, aspirations, career goals and continuously keep growing in a fast-paced organization, thus building a rewarding long-term career.

Responsibilities

• Research market and technology trends
• Talk to customers consistently to get feedback, ideas and validate product-market-fit of solutions and features.
• Develop wireframes, mockups or work with UI/UX designers to develop high fidelity interface designs.
• Analyze usage data and analytics to monitor uptake and issues with products and features.
• Develop and manage the product growth strategy and roadmap of features and use cases, working with stakeholders to plan and prioritize deliverables and release plans.
• Translate product roadmap into development sprints whilst creating a backlog of work including the creation of in user depth stories and tasks for new features requirements.
• Lead cross-functional teams with respect to requirements interpretation, implementation, product decisions, specification reviews, customer satisfaction issues, and scheduling.
• Work with internal teams to prepare test cases, resolve issues, bugs and conduct UAT to ensure project success and client satisfaction
• Clearly communicate updates, risks, challenges and roadblocks to stakeholders and senior management.
• Work with on-site, remote engineering Teams, mobile operators, consultants or outsourced companies to deliver requirements.
• Collaborate with marketing and customer care teams to produce product overviews, sales presentations, demos, product documentation, support guides, technical documentation and other go-to-market materials.
• Consistently review customer experience of products to identify areas of improvement.
• Maintain customer centricity as per Beem Values and preach this internally to all teams.
• Participate regularly in team and customer meetings
• Manage your own time, and work well both independently and as part of a team.

This position is for you if you:

• A Bachelor's degree or equivalent degree in computer science or engineering degree.
• Ability to translate software requirements to working products and to effectively collaborate with colleagues who do not necessarily have technical backgrounds
• Be the focal point of contact for all internal teams on Beem Products/Features/Capabilities.
• Prior experience with software development is a plus.
• Prior experience with AI enabled chatbots and working with SMEs a plus.​
• Have strong project management skills and can drive execution independently.
• Are able to think strategically and create a strategic roadmap
• Have a high attention to detail with the ability to manage multiple, competing priorities simultaneously.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Personal qualities of integrity, credibility, and dedication to the Beem mission.

Benefits

• Be part of a fast-growing, innovative company shaping the future of business communication in Africa.
• Competitive salary
• Subsidized health insurance plan
• A dynamic and collaborative work environment with opportunities for career growth.