Branch Manager

Company Description

TMD Kenya (Thika Motor Dealers), established in 1989, is a leading dealership for Isuzu East Africa Ltd. The company, headquartered in Thika Town, has grown to include six branches throughout Kenya in Thika, Karatina, Machakos, Mlolongo, Kitui, and Ruaka. Our branches offer a range of services including Vehicle Sales, After-Sales Service, and Spare Parts. Specializing in after-sales services for Isuzu Trucks and MUX-7 vehicles, TMD Kenya provides a comprehensive portfolio including Isuzu F-Series, N-Series, MV buses, D-Max pickups, and EXZ heavy commercial trucks.

Role Description

This is a full-time on-site role for a Branch Manager. The Branch Manager will be responsible for overseeing daily operations, managing sales activities, providing exceptional customer service, and ensuring efficient after-sales services and vehicle sales services. The role involves supervising staff, managing budgets, branch profiability, handling both vehicle sales and aftersales, customer service, branch growth and ensuring smooth branch operations.

Responsibilities and Accountabilities

• Drive sustainable vehicle sales growth while maintaining healthy profit margins and market competitiveness
• Maximize aftersales revenue streams through exceptional service delivery, parts sales optimization, and customer retention strategies
• Ensure consistent profitable operations through disciplined financial management, cost optimization, and strategic investment decisions
• Deliver world-class customer experiences driving loyalty, retention, and positive brand advocacy
• Maintain operational efficiency, regulatory compliance, and comprehensive risk mitigation across all business activities
• Build, develop, and retain high-performing teams capable of delivering exceptional results and adapting to changing market conditions
• Drive market awareness, customer acquisition, and strategic growth through innovative marketing strategies and partnership development

Qualifications & Experience

• Degree in Business Administration, Business Management, Finance & Accounting, Engineering or related field.
• Professional certifications in the above areas is an added advantage
• Minimum 5 years' experience in business management, preferably in the motor industry or fast-paced environment.
• Proven experience with ERP systems and other enterprise software.
• Strong track record of driving sales revenue, managing people, and processes in a dynamic, high-volume environment.